Ecommerce Key Account Lead — Hybrid Office/Warehouse

Geeks on Site; Fort Myers (FL); In loco; USD 65.000 - 90.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive salary with performance‑dr

Health, dental, vision insurance

Paid time off and holidays

Hybrid office/warehouse environment

Opportunity for growth

Direct impact on client success

Descrizione del lavoro

Phase V Fulfillment is seeking an Ecommerce - Key Account Executive to manage a portfolio of ecommerce brands, coordinating inventory onboarding, OMS configuration, and fulfillment execution in a mixed office and warehouse environment.

You will routinely conduct client reviews, tailor SOPs, and identify value adds while maintaining strong client relationships and driving order accuracy and timely shipments.

Competenze

• 1 year of experience in account management or operations within a B2B role; supply chain experience preferred.
• Working knowledge of WMS and/or CRM systems.
• Comfort working in both an office and a warehouse setting; logistics, supply chain, or warehouse operations background is a great plus.
• Strong organizational skills with the ability to manage multiple client accounts simultaneously.
• Excellent communication and interpersonal skills, with a professional presence suited for client-facing interactions.
• Problem-solving mindset with the ability to think on your feet when operational issues arise.
• Ability to commute to this area: 6240 Airport Park Drive Suite 100, Building 2B, Fort Myers, FL 33913

Mansioni

• Own the day-to-day relationship with a portfolio of ecommerce brand accounts, acting as their primary point of contact at Phase V.
• Conduct regular check-ins, business reviews, and performance updates with each client.
• Onboard new clients by coordinating intake of inventory, configuring account preferences, and establishing SOPs specific to their brand.
• Proactively identify client needs, resolve concerns, and look for value-added opportunities.
• Build long-term trust so Phase V becomes a seamless extension of their business.
• Manage and monitor client accounts within the OMS, ensuring orders flow correctly from ecommerce platforms into the fulfillment pipeline.
• Troubleshoot order issues including sync errors, address exceptions, SKU mismatches, and inventory discrepancies.
• Configure shipping rules, automation workflows, and account-level settings based on client requirements.
• Coordinate with the tech team to resolve integration issues and implement system improvements.
• Track order accuracy, on-time shipment rates, and other fulfilment KPIs for each account.
• Spend regular time on the warehouse floor to stay connected to the fulfillment process.
• Work with warehouse supervisors and team leads to ensure client-specific handling instructions and quality standards.
• Assist with inventory audits, cycle counts, and discrepancy resolution for assigned accounts.
• Communicate client feedback to the warehouse team and help implement process improvements.
• Support peak season planning by coordinating labor and space needs with operations leadership.
• Represent Phase V during client site visits, facility tours, and prospective client walkthroughs.
• Prepare the warehouse and team for guest visits, ensuring a professional presentation.
• Conduct onsite visits to client locations to strengthen partnerships and align on goals.
• Serve as a brand ambassador for Phase V at industry events or networking opportunities.
• Provide clients with regular reporting on fulfillment performance, inventory levels, and shipping metrics.
• Escalate operational issues internally and keep clients informed with timely communication.
• Maintain detailed account records, SOPs, and process documentation for each client.
• Collaborate with sales, operations, and finance teams to support account growth and retention.
• Guide and direct warehouse personnel on client-specific processes and quality standards.
• Mentor warehouse staff on client onboarding procedures and OMS workflows.
• Train new and existing team members on onboarding procedures and account management best practices.
• Develop and maintain training materials, SOPs, and reference documentation for consistency.
• Lead by example in professionalism and cross-departmental collaboration.
• Provide constructive feedback to team members and support their growth.

Conoscenze

Account mgmt

Operations

B2B

Communication

Problem solving

Multitasking

Formazione

Bachelor's degree in Business / Supply Chain / Communications

Strumenti

WMS

CRM

Descrizione del lavoro

Phase V Fulfillment is seeking an Ecommerce - Key Account Executive to manage a portfolio of ecommerce brands, coordinating inventory onboarding, OMS configuration, and fulfillment execution in a mixed office and warehouse environment.

You will routinely conduct client reviews, tailor SOPs, and identify value adds while maintaining strong client relationships and driving order accuracy and timely shipments.