Ecommerce Experience & Growth Specialist

National Vision, Inc.; Alpharetta (GA); Híbrido; USD 65.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Dental insurance

401k with company match

Paid time off

Paid holidays

Parental leave

Employee eyewear discount

Descripción de la vacante

National Vision, Inc. is actively seeking an eCommerce Experience Specialist to optimize the online shopping journey and drive sales. You will collaborate with product managers, designers, and developers to create user-friendly interfaces, personalize content, and run CRO tests across channels.

The role requires 2–4 years of e-commerce experience, a four-year degree or equivalent (Master's preferred), and a strong data-driven mindset to improve customer experience.

Formación

• 2–4 years of e-commerce and digital customer experience.
• Experience solving complex shopping experience problems and driving eCommerce sales.
• Four year college degree or equivalent; Master's preferred.
• Attention to detail with data-led decision making.
• Lean-Agile experience in a fast-paced retail environment.
• Proven ability to manage multiple tasks and meet deadlines.
• Strong knowledge of customer insights and website analytics.

Responsabilidades

• Optimize the customer journey from discovery to checkout.
• Collaborate with product managers, designers and developers on UX.
• Leverage Adobe tools and Google Analytics for personalization and segmentation.
• Conduct A/B testing to improve conversion rates.
• Ensure a consistent omnichannel experience across digital touchpoints.
• Track KPIs and provide data-driven insights to inform decisions.
• Work with marketing on campaigns and paid media optimization.
• Explore emerging tech like AI chatbots and AR/VR shopping features.
• Gather user feedback through surveys and usability testing.

Conocimientos

E-commerce experience

Data analysis

A/B testing

UX/UI collaboration

Personalization

Customer journey optimization

Digital marketing

Cross-functional teamwork

Educación

Four year college degree or equivalent experience

Master's Degree (Preferred)

Herramientas

Adobe Experience Cloud

Google Analytics

Descripción del empleo

National Vision, Inc. is actively seeking an eCommerce Experience Specialist to optimize the online shopping journey and drive sales. You will collaborate with product managers, designers, and developers to create user-friendly interfaces, personalize content, and run CRO tests across channels.

The role requires 2–4 years of e-commerce experience, a four-year degree or equivalent (Master's preferred), and a strong data-driven mindset to improve customer experience.