Ecommerce Digital Operations Specialist

Winsupply; Moraine (OH); On-site; USD 42,000 - 64,000; Full time

Job summary

Winsupply is seeking a Digital Operations Coordinator to support digital systems and workflows across our eCommerce platforms, customer onboarding, and operations. This role manages website updates, customer master data changes, and order parsing to ensure a smooth customer experience.

Reporting to the Team Lead, Digital Customer Experience, you will collaborate with IT, local company partners, and stakeholders to ensure accuracy and reliability of our digital commerce infrastructure.

Qualifications

• 2–3 years of relevant work experience, preferably in eCommerce, customer support, or digital operations.
• Experience working with Microsoft Office Suite, especially Excel.
• Familiarity with ticketing or customer support platforms.
• Strong interpersonal skills and a collaborative mindset.
• Ability to work cross-functional in a fast-paced environment.

Responsibilities

• Manage customer onboarding and customer master data updates in coordination with eCommerce systems
• Assist in content updates to local company websites as well as launch of new websites
• Support order parsing processes, ensuring proper routing and resolution of exceptions
• Maintain and update product and website content to ensure accuracy and usability
• Triage and resolve support tickets related to digital ordering, product availability, and account issues
• Assist in internal training and onboarding related to eCommerce tools and workflows
• Partner with digital sales and IT teams on platform updates and system improvements
• Assist in customer onboarding utilizing 3rd party order management platforms
• Monitor and support ticketing and escalation processes, ensuring timely resolution
• Help maintain customer group and location-level digital data integrity
• Coordinate with the Marketing IT team to identify and report on common issues, bugs, or trends
• Support testing and quality assurance of new digital features or system enhancements
• Provide support for online payment platform regarding customer issues on invoices and statements

Skills

Detail-oriented

Communication skills

Excel proficiency

Ticketing systems

Customer-focused

Multitasking

Learning new tools

Education

Bachelor’s degree or equivalent experience

Tools

Excel

Zendesk

Jira

Job description

Winsupply is seeking a Digital Operations Coordinator to support digital systems and workflows across our eCommerce platforms, customer onboarding, and operations. This role manages website updates, customer master data changes, and order parsing to ensure a smooth customer experience.

Reporting to the Team Lead, Digital Customer Experience, you will collaborate with IT, local company partners, and stakeholders to ensure accuracy and reliability of our digital commerce infrastructure.