E-commerce Growth & Experience Coordinator

Business of Home; Philadelphia (Philadelphia County); On-site; USD 56,000 - 58,000; Full time

Job summary

Business of Home is seeking an organized E-commerce Coordinator to support day-to-day operations, presentation, and performance of our online storefront. This role helps ensure a seamless shopping experience for customers while collaborating with sales, operations, and marketing teams on updates.

Responsibilities include site management, testing pages and links, coordinating with developers on new features, managing Klaviyo flows, writing product copy, and analyzing KPIs to drive improvements in

Responsibilities

• Oversee daily management and presentation of the E-commerce site to ensure accuracy, efficiency, and a seamless customer experience.
• Test and troubleshoot site pages, product links, and forms regularly to identify and resolve errors.
• Collaborate with sales, operations, and marketing teams to ensure product and promotional updates are timely and error-free.
• Partner with external developers on new feature rollouts, bug fixes, and backend improvements, and client-facing refinements.
• Manage and maintain Klaviyo email flows and automations, monitor overall health, growth, and effectiveness of Lostine1s email communication strategy.
• Write all product copy for online listings and informational pages.
• Collaborate with the team(s) to brainstorm layouts, design enhancements, and photography.
• Coordinate with teams to resolve E-commerce-related issues (e.g., wrong images, incorrect inventory).
• Assist and support our sister companies, RTO Lighting and NPage studio, across projects and tasks of varying scope: product launches, bug fixes, merchandising, UX improvements.
• Help interpret analytics to identify low-performing pages, broken links, or customer drop-off points.
• Research and test layout enhancements that retain user attention, drive clicks, and convert.
• Assist with monthly reporting on key E-commerce KPIs (conversion rate, top sellers, abandoned cart data).
• Track product page performance and adjust merchandising based on user behavior.
• Optimize product titles, tags, and alt text to improve search visibility and SEO performance.

Job description

Business of Home is seeking an organized E-commerce Coordinator to support day-to-day operations, presentation, and performance of our online storefront. This role helps ensure a seamless shopping experience for customers while collaborating with sales, operations, and marketing teams on updates.

Responsibilities include site management, testing pages and links, coordinating with developers on new features, managing Klaviyo flows, writing product copy, and analyzing KPIs to drive improvements in