Ecommerce Customization Specialist

T E C Industrial Inc; Indianapolis (IN); On-site; USD 42,000 - 60,000; Full time

Job summary

Lids Sports Group in Indianapolis seeks a Customization Service Coordinator to manage digitizing requests, proofs, and production orders using Shopify back-office and related software, ensuring accurate communication with stores and customers.

You will collaborate with Production, Inventory, and Customer Care to deliver timely ecommerce customization services, support site users, and help develop enhancements to improve order turnaround and customer satisfaction.

Qualifications

• Four-year degree in business or a related field with one year of relevant experience; or two-year degree in a related field with two years of relevant experience; or three years of relevant experience.
• Demonstrated ability to perform independently with minimal supervision.
• Strong interpersonal skills with the ability to communicate verbally in a clear, professional, and grammatically correct manner.
• Strong understanding of retail store operations, customization programs, and sales techniques.
• Ability to effectively advise on digitizing and CCP procedures as well as other customization programs to store operations personnel and external customers.
• Strong knowledge of design composition and concepts (Preferred).
• Operational knowledge of custom equipment and affiliated software programs (Preferred).
• Experience using Shopify back-office systems and associated programs (Preferred).
• Ability to operate a computer and utilize business software programs (Preferred).
• Ability to analyze customization trends and recommend changes to meet or exceed business needs (Preferred).
• Possession of a valid driver’s license, certificate of insurance, and the ability to operate a motor vehicle throughout employment (Preferred).

Responsibilities

• Manage all digitizing requests, proofs, orders using Shopify back-office.
• Provide ecommerce support for designs, orders, and site usage via email, chat, and phone.
• Troubleshoot ecommerce site issues for customers and store personnel.
• Coordinate with Production, Inventory, Loss Prevention and Customer Care teams.
• Develop partnerships with Production Managers and Customization teams.
• Ensure timely communication and order turnaround for ecommerce programs.
• Gain expertise in ecommerce admin functions for efficient support.

Skills

Independent work

Interpersonal skills

Retail operations

Communication skills

Education

Four-year degree in business

Two-year degree in related field

Tools

Shopify back-office

MS Office

CRM systems

Job description

Lids Sports Group in Indianapolis seeks a Customization Service Coordinator to manage digitizing requests, proofs, and production orders using Shopify back-office and related software, ensuring accurate communication with stores and customers.

You will collaborate with Production, Inventory, and Customer Care to deliver timely ecommerce customization services, support site users, and help develop enhancements to improve order turnaround and customer satisfaction.