Ecommerce Customization Operations Specialist

Lids

Indianapolis (IN)

On-site

USD 42,000 - 65,000

Full time

45 hours ago

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Job summary

Lids Sports Group in Indianapolis, IN is seeking a Customization Service Coordinator to support store and ecommerce customization programs, manage digitizing requests, production orders, and related design proofs using Shopify back-office and embroidery software.

You will collaborate with Production, Inventory, Loss Prevention, and Customer Care to ensure accurate communication and timely order turnaround, while developing training and guidance for field teams.

Qualifications

Four-year degree in business or a related field with one year of relevant experience; or two-year degree in a related field with two years of relevant experience; or three years of relevant experience.
Demonstrated ability to perform independently with minimal supervision.
Strong interpersonal skills with the ability to communicate verbally in a clear, professional, and grammatically correct manner.
Strong understanding of retail store operations, customization programs, and sales techniques.
Ability to effectively advise on digitizing and CCP procedures as well as other customization programs to store operations personnel and external customers.
Strong knowledge of design composition and concepts (Preferred).
Operational knowledge of custom equipment and affiliated software programs (Preferred).
Experience using Shopify back-office systems and associated programs (Preferred).
Ability to operate a computer and utilize business software programs (Preferred).
Ability to analyze customization trends and recommend changes to meet or exceed business needs (Preferred).
Possession of a valid driver’s license, certificate of insurance, and the ability to operate a motor vehicle throughout employment (Preferred).

Responsibilities

Coordinate all digitizing requests, design proofs, and production orders through accurate communication, efficient processes, and prioritization using Shopify back-office and associated software.
Provide ecommerce support for customer inquiries via email, messenger, chat, and phone.
Become an expert in ecommerce customization sites to assist and troubleshoot ecommerce customers and store personnel with site issues and questions.
Partner with Production, Blank Merchandise, Inventory Control, Loss Prevention, and Customer Care teams to plan and execute accurate communication and procedural follow-through, including embroidery software integration when applicable.
Develop and maintain strong partnerships with Production Floor Managers, Supervisors, producers, Blank Merchandise teams, and Customization Support.
Provide consistent communication, feedback, and assistance with the development of ecommerce customization programs, with a focus on customer experience and order turnaround times.
Become an expert in ecommerce admin functions to ensure accurate, efficient, and effective support processes.
Develop and maintain training concepts related to ecommerce site usage and CCP standard customization operating procedures in partnership with the Customization Ecommerce/Services team.
Evaluate field awareness and knowledge of ecommerce procedures to identify opportunities for efficiency improvements and best practices.
Educate field personnel on business strategies, technical developments, and industry information related to ecommerce customization sites and embroidery software advancements.
Assist in the implementation of creative concepts related to site functionality, new program development, and ecommerce customization initiatives.
Support and adhere to all company and departmental policies, procedures, and guidelines.
Complete administrative responsibilities in a timely manner and maintain excellent attendance.
Ability to work varying days and hours based on business needs.