Ecommerce Customer Support Specialist

Down Decor; Cincinnati (OH); On-site; USD 19,000 - 26,000; Full time

Job summary

Down Decor is seeking a detail-oriented team member to service customers through our dropship program. After training, you will process orders across several systems, assist with daily fulfillment, and help ensure on-time shipments.

In the warehouse you will load/unload deliveries, prepare pallets, move inventory, and keep the workspace clean and safe. You will also support logistics, invoicing, and ERP updates as needed.

Qualifications

• Friendly and customer-oriented.
• Professional demeanor and presentation.
• Excellent communication skills- verbal and written.
• Ability to handle a high volume of detail-oriented tasks with accuracy.
• Fast learner- ability to function well with minimal instruction.
• Seek responsibility and ownership.
• Grace under pressure; always respectful; “care-frontational”.
• Good organizational and time management skills.
• Ability to lift heavy objects.
• Fluent in English language, can communicate effectively with Supervisors and coworkers.

Responsibilities

• Receive and clarify customer orders, enter customer orders into ERP system, assist with various order preparation functions, follow-up on internal and external order queries, coordinate shipping logistics, invoice orders, and maintain accurate records.
• Ability to follow processes put in place by other departments – updating NetSuite, invoicing, order processing, etc.
• Continuously evaluate ongoing activities and procedures, and work with manager and teammates to simplify, standardize, and potentially automate work processes.
• Pull orders to ship when needed.
• Supporting and contributing to any development projects as the Dropship subject matter expert, from project concept to assessment stages implementation.
• Ability to jump in and help in any area necessary to get orders out on time.
• Other duties as assigned.

Skills

Friendly and customer-oriented

Professional demeanor and presentation

Excellent communication skills- verbal

Excellent communication skills- writt

Ability to handle a high volume of

Fast learner

Seek responsibility and ownership

Good organizational and time mgmt

Ability to lift heavy objects

Fluent in English language

Education

High school degree

Job description

Service the needs of Down Decor’s customers and potential customers through our drop ship program.After training in all details, follow procedures to process orders in several systems, and assist with daily order fulfillments. In the warehouse, load and unload outgoing and incoming delivery vehicles. Select products from the warehouse, load and secure goods to pallets, move inventory to delivery area, and load merchandise. Unload stock from delivery vehicles, and transport to and store in designated warehouse positions. Keep work environment clean and tidy at all times, and comply with all relevant safety rules, regulations, policies and procedures.

Primary Responsibilities:

• Receive and clarify customer orders, enter customer orders into ERP system, assist with various order preparation functions, follow-up on internal and external order queries, coordinate shipping logistics, invoice orders, and maintain accurate records.
• Ability to follow processes put in place by other departments – updating NetSuite, invoicing, order processing, etc.
• Continuously evaluate ongoing activities and procedures, and work with manager and teammates to simplify, standardize, and potentially automate work processes.
• Pull orders to ship when needed.
• Supporting and contributing to any development projects as the Dropship subject matter expert, from project concept to assessment stages implementation.
• Ability to jump in and help in any area necessary to get orders out on time.
• Other duties as assigned.

Qualifications

• Friendly and customer-oriented
• Professional demeanor and presentation
• Excellent communication skills- verbal and written
• Ability to handle a high volume of detail-oriented tasks with accuracy
• Fast learner- ability to function well with minimal instruction
• Seek responsibility and ownership
• Grace under pressure; always respectful; “care-frontational”

• Good organizational and time management skills
• Ability to lift heavy objects
• High school degree
• Fluent in English language, can communicate effectively with Supervisors and coworkers

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Requires some time in our warehouse and factory environments.
• Must be able to lift up to 25 pounds at times.