eCommerce Customer Growth & Forecasting Lead

Mars Incorporated in; Franklin (TN); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Company bonus

Mars University access

Job summary

Mars Incorporated in Franklin, TN seeks an eCommerce Customer Manager to drive strategic relationships and sales initiatives across a multi-brand portfolio. You will forecast, manage budgets, and coordinate with cross-functional partners to ensure accurate planning and strong trade execution.

Reporting to the eCommerce Sales Director, you will own day-to-day relationships with Category Managers and lead monthly business reviews, delivering data-driven updates that support sustainable growth.

Qualifications

• Bachelor's degree in a business-related field (e.g., Marketing, Economics, Finance, or related discipline)
• 3+ years of relevant customer management experience
• Attention to detail and a fluent understanding of forecasting and budget management
• Effective Communication Skills and demonstrated ability to build collaborative partnerships with retail customers and internal cross-functional stakeholders
• Strong analytic skills and ability to develop and influence customer strategies with simple stories

Responsibilities

• Owns day-to-day relationship with Category Manager, Annual Vendor Negotiation, and customer Joint Business Planning.
• Responsible for monthly forecasting Dog business, Risks & Opportunities, DMR Power Page and Weekly Pacing updates.
• Work cross-functionally to optimize investment strategy, balance trade budget and ensure accuracy of financial tools and reporting.
• Owns agenda and guides design of standardized slides, presents periodic and full year GSV and NSV performance vs plan.

Skills

Forecasting

Budget management

Relationship Management

Communication skills

Cross-functional collaboration

Analytical skills

Education

Bachelor's degree in business-related field

Job description

Mars Incorporated in Franklin, TN seeks an eCommerce Customer Manager to drive strategic relationships and sales initiatives across a multi-brand portfolio. You will forecast, manage budgets, and coordinate with cross-functional partners to ensure accurate planning and strong trade execution.

Reporting to the eCommerce Sales Director, you will own day-to-day relationships with Category Managers and lead monthly business reviews, delivering data-driven updates that support sustainable growth.