Customer Manager, eCommerce

mars; United States; On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Company bonus

Mars University - learning & dev

Job summary

Mars is seeking an eCommerce Customer Manager to lead strategic customer relationships, forecast monthly performance, and manage budgets across a multi-brand portfolio.

You will drive growth through collaborative planning with Category Managers and internal teams, delivering actionable strategies and clear, data-driven storytelling for executives.

Qualifications

• Bachelor's degree in a business-related field (e.g., Marketing, Economics, Finance).
• 3+ years of relevant customer management experience.
• Attention to detail with forecasting and budget management.
• Effective communication and ability to partner with retail customers and internal teams.
• Strong analytics and ability to develop and influence customer strategies.

Responsibilities

• Relationship Management: Owns day-to-day relationship with Category Manager, Annual Vendor Negotiation, and Joint Business Planning.
• Forecasting: Responsible for monthly forecasting for the Dog business, risks & opportunities, and weekly pacing updates.
• Budget Management: Collaborate cross-functionally to optimize investment strategy and ensure reporting accuracy.
• Monthly Business Review: Lead agenda, design slides, and present GSV/NSV performance vs plan.

Skills

Forecasting

Budget management

Relationship management

Analytical skills

Clear communication

Education

Bachelor's degree in business-related field

Job description

The eCommerce Customer Manager is a key part of our transformational journey to a digital-first organization putting pet parents at the heart of everything we do.

Reporting to the eCommerce Sales Director you will be responsible for managing a strategic customer relationship within our Sales Team forecasting, creating & executing strategic sales initiatives, and maintaining strong operational control to ensure accurate forecasting with effective trade budget management.

This is a customer-facing role owning the performance, partners, systems, workflows, and discipline that create mutual and sustainable growth across a multi-brand portfolio. This key talent has strong interpersonal skills with a proven track record of driving online businesses through symbiotic sales strategies.

What are we looking for?

• Bachelor's degree in a business-related field (e.g., Marketing, Economics, Finance, or related discipline)
• 3+ years of relevant customer management experience
• Attention to detail and a fluent understanding of forecasting and budget management
• Effective Communication Skills and demonstrated ability to build collaborative partnerships with retail customers and internal cross-functional stakeholders
• Strong analytic skills and ability to develop and influence customer strategies with simple stories

What will be your key responsibilities?

• Relationship Management: Owns day-to-day relationship with Category Manager, Annual Vendor Negotiation, and customer Joint Business Planning.
• Forecasting: Responsible for monthly forecasting Dog business, Risks & Opportunities, DMR Power Page and Weekly Pacing updates.
• Budget Management: Work cross-functionally to optimize investment strategy, balance trade budget and ensure accuracy of financial tools and reporting.
• Monthly Business Review: Owns agenda and guides design of standardized slides, presents periodic and full year GSV and NSV performance vs plan.

What can you expect from Mars?

• Work with over 130,000 diverse and talented Associates, all guided by The Five Principles.
• Join a purpose driven company, where we're striving to build the world we want tomorrow, today.
• Best-in-class learning and development support from day one, including access to our in-house Mars University.
• An industry competitive salary and benefits package, including company bonus.