Ecommerce Customer Care Specialist — Remote & AI-Driven

VASL; San Francisco (CA); Remote; USD 40,000 - 60,000; Full time

Job summary

VASL is seeking a Customer Service Specialist (Ecommerce) to provide exceptional customer support while implementing AI tools for process automation. This full-time remote position involves responding to inquiries, managing orders, and training AI for improved customer interactions. The ideal candidate has 1-3 years of experience in eCommerce customer service, proficiency in ShipStation, and strong communication skills. Join us to streamline our customer experience and help improve service efficiency.

Qualifications

• 1–3 years of eCommerce customer service experience.
• Must be proficient in ShipStation.
• Strong written and verbal communication skills.

Responsibilities

• Respond to customer inquiries via email, phone, and chat.
• Assist with orders, shipping, returns, and product questions.
• Manage shipments using ShipStation.

Skills

Customer focus

Written and verbal communication

AI tools knowledge

Ecommerce experience

Tools

ShipStation

Job description

VASL is seeking a Customer Service Specialist (Ecommerce) to provide exceptional customer support while implementing AI tools for process automation. This full-time remote position involves responding to inquiries, managing orders, and training AI for improved customer interactions. The ideal candidate has 1-3 years of experience in eCommerce customer service, proficiency in ShipStation, and strong communication skills. Join us to streamline our customer experience and help improve service efficiency.