Ecommerce Content Operations Manager — CMS Lead

Nashville Public Radio; San Francisco (CA); On-site; USD 95,000 - 110,000; Full time

Benefits offered by this job

Brand discounts

401(k) plan

Paid time off

Health insurance

Dental & vision

Job summary

Williams-Sonoma, Inc. is seeking a Manager, e-Commerce Content Operations to oversee content across Pottery Barn Kids, PB Teen and Dormify websites.

You will lead CMS execution, standards, and governance, partnering with Creative, Marketing, Merchandising, SEO, Production, and IT to deliver compelling online experiences. You will manage a team, ensure quality, and own content for homepages, banners, SEO articles, and shop paths, while aligning with brand goals.

Qualifications

• CMS experience required.
• Strong understanding of e-commerce site experience and content hierarchy.
• Ability to manage multiple content updates and launches across brands.

Responsibilities

• Oversee day-to-day content execution, quality and governance.
• Collaborate with Creative, Marketing, Merchandising, SEO, Production and IT for seasonal launches and updates.
• Lead Content Operations team, mentor staff and manage workload.
• Serve as the ECM/AEM SME for brand content standards and publishing workflows.
• Maintain content areas including homepages, banners, shop paths, features and SEO articles.
• Ensure content reviewed, tested and validated prior to launch with proper tagging and accessibility.
• Drive end-to-end projects for seasonal product launches and features.
• Build relationships across channels and brands to improve content experience.
• Stay updated on CMS best practices and reporting metrics.

Skills

CMS experience

Adobe Analytics

Test & Target

Education

Bachelor's degree

Tools

JIRA

Confluence

Job description

Williams-Sonoma, Inc. is seeking a Manager, e-Commerce Content Operations to oversee content across Pottery Barn Kids, PB Teen and Dormify websites.

You will lead CMS execution, standards, and governance, partnering with Creative, Marketing, Merchandising, SEO, Production, and IT to deliver compelling online experiences. You will manage a team, ensure quality, and own content for homepages, banners, SEO articles, and shop paths, while aligning with brand goals.