Ecommerce Content Operations Lead

PBTeen; San Francisco (CA); On-site; USD 95,000 - 110,000; Full time

Benefits offered by this job

Discount on all brands

401(k) plan and investments

Paid vacations and holidays

Health, dental, vision insurance

Tax-free commuter benefits

Wellness program

Job summary

Williams-Sonoma, Inc. is seeking a Manager, E-Commerce Content Operations to oversee day-to-day content across Pottery Barn Kids, PB Teen, and Dormify websites.

You will collaborate with Creative, Marketing, Merchandising, SEO, Production, and IT to deliver compelling online experiences that drive discovery and conversion. The role leads CMS execution, content standards across platforms, and end-to-end project management of seasonal launches, ensuring content is reviewed, tested and deployed

Qualifications

• 3-5+ years in an e-commerce, website operations, content operations, or CMS management role.
• Strong hands-on CMS experience to build, publish and maintain customer-facing website content.
• Project management skills and ability to manage multiple content updates, seasonal launches and cross-functional deadlines simultaneously.
• Strong understanding of e-commerce site experience, content hierarchy, promotional execution and customer journey best practices.
• Ability to adapt and respond with a sense of urgency in a fast paced and evolving working environment.
• Strong attention to detail
• Working knowledge of SEO content inputs, metadata, tagging standards and content performance measurement.
• Creative problem solving and analytical skills.

Responsibilities

• Leverage understanding of web design principles, CMS capabilities, consumer behavior, and operational processes to improve site content execution, quality and customer experience.
• Partner with Creative, Marketing, Merchandising, SEO, Production and IT teams to execute seasonal launches, promotional campaigns, content updates and customer-facing site experiences
• Manage the Pottery Barn Kids, PB Teen and Dormify Content Operations team, including administrative needs, training, workload, career development and mentorship
• Serve as the ECM/AEM subject matter expert for the brands, including content build standards, publishing workflows and feature enhancements
• Own execution and maintenance of all key content areas including homepages, banners, shop paths, features and SEO articles
• Manage content updates for high-visibility brand and business needs across the site
• Create and maintain tagging standards across site content to improve reporting and consistency
• Partner with team to ensure all content is reviewed, tested and validated prior to launch, including links, imagery, copy, tagging, mobile/app presentation, SEO inputs and customer experience
• Proactively review the site with a customer-first mindset, identifying content gaps and operational risks while delivering solutions
• End-to-end project management of seasonal product launches and features
• Build and maintain strong relationships across channels within the brand and shared services
• Stay abreast of e-commerce content best practices, CMS capabilities and accessibility considerations to recommend improvements.

Skills

CMS management

Project management

SEO knowledge

Communication

Team leadership

Education

Bachelor's degree

Tools

JIRA

Confluence

Adobe Analytics

Job description

Williams-Sonoma, Inc. is seeking a Manager, E-Commerce Content Operations to oversee day-to-day content across Pottery Barn Kids, PB Teen, and Dormify websites.

You will collaborate with Creative, Marketing, Merchandising, SEO, Production, and IT to deliver compelling online experiences that drive discovery and conversion. The role leads CMS execution, content standards across platforms, and end-to-end project management of seasonal launches, ensuring content is reviewed, tested and deployed