Ecommerce Content & Operations Lead

New Chapter, Inc.; Brattleboro (VT); On-site; USD 70,000 - 85,000; Full time

Job summary

New Chapter, Inc. is seeking an Ecommerce Content & Operations Manager to drive content excellence, merchandising execution, and operational delivery across Amazon, DTC, and emerging channels.

The role connects Brand, Creative, Analytics, Commercial, and Agency partners to execute launches and initiatives on time. Ideal candidates have 3–7 years in ecommerce, with a strong focus on PDP content, merchandising, and cross-functional projects.

Qualifications

• Bachelor's degree in Business, Marketing, Communications or related degree.
• 3-7 years of experience in ecommerce, Amazon, digital marketing, content operations, merchandising, or project management.
• Experience managing PDP content, merchandising initiatives, and cross-functional business projects.
• Strong organizational, project management, and stakeholder management skills.
• Proven ability to manage multiple priorities and deliver against deadlines.
• Experience using business and performance data to drive decisions.

Responsibilities

• Manage and optimize product content, promotions, and merchandising across ecommerce channels.
• Coordinate creative assets and support product launches, campaigns, and pricing updates.
• Ensure ecommerce content is accurate, consistent, compliant, and up to date.
• Identify content improvements and maintain content management standards and processes.
• Lead ecommerce execution for new product launches and business initiatives.
• Manage timelines, stakeholders, and cross-functional coordination to ensure on-time delivery.
• Use data and insights to improve product visibility, customer engagement, and conversion rates.
• Monitor performance trends and implement opportunities for growth.
• Serve as the main liaison between internal teams and external partners.
• Drive projects, improve workflows, and ensure effective execution across initiatives.

Skills

Ecommerce

Content operations

Merchandising

Project management

Cross-functional coordination

Education

Bachelor's degree in Business, Marketing, Communications or related degree

Job description

New Chapter, Inc. is seeking an Ecommerce Content & Operations Manager to drive content excellence, merchandising execution, and operational delivery across Amazon, DTC, and emerging channels.

The role connects Brand, Creative, Analytics, Commercial, and Agency partners to execute launches and initiatives on time. Ideal candidates have 3–7 years in ecommerce, with a strong focus on PDP content, merchandising, and cross-functional projects.