eCommerce Content & Operations Manager

New Chapter, Inc.; Brattleboro (VT); On-site; USD 70,000 - 85,000; Full time

Job summary

New Chapter, Inc. is seeking an Ecommerce Content & Operations Manager to drive content excellence, merchandising execution, and operational delivery across Amazon, DTC, and emerging channels.

The role connects Brand, Creative, Analytics, Commercial, and Agency partners to execute launches and initiatives on time. Ideal candidates have 3–7 years in ecommerce, with a strong focus on PDP content, merchandising, and cross-functional projects.

Qualifications

• Bachelor's degree in Business, Marketing, Communications or related degree.
• 3-7 years of experience in ecommerce, Amazon, digital marketing, content operations, merchandising, or project management.
• Experience managing PDP content, merchandising initiatives, and cross-functional business projects.
• Strong organizational, project management, and stakeholder management skills.
• Proven ability to manage multiple priorities and deliver against deadlines.
• Experience using business and performance data to drive decisions.

Responsibilities

• Manage and optimize product content, promotions, and merchandising across ecommerce channels.
• Coordinate creative assets and support product launches, campaigns, and pricing updates.
• Ensure ecommerce content is accurate, consistent, compliant, and up to date.
• Identify content improvements and maintain content management standards and processes.
• Lead ecommerce execution for new product launches and business initiatives.
• Manage timelines, stakeholders, and cross-functional coordination to ensure on-time delivery.
• Use data and insights to improve product visibility, customer engagement, and conversion rates.
• Monitor performance trends and implement opportunities for growth.
• Serve as the main liaison between internal teams and external partners.
• Drive projects, improve workflows, and ensure effective execution across initiatives.

Skills

Ecommerce

Content operations

Merchandising

Project management

Cross-functional coordination

Education

Bachelor's degree in Business, Marketing, Communications or related degree

Job description

Recognized as a Best Places to Work in Vermont for the sixth year in a row, New Chapter is a certified B-Corp, and an Organic, Non-GMO and certified Gluten Free manufacturer of dietary supplements that places our employees and our consumers first. We are a wholly owned subsidiary of Procter & Gamble. We invite you to discover a new chapter in your career, and in your life, by considering this opportunity to join our team! We strongly encourage applications from diverse communities across race, gender, sexual orientation, religion, ethnicity, national origin, and other marginalized communities.

ROLE PURPOSE:

The eCommerce Content & Operations Manager is responsible for driving content excellence, merchandising execution, and operational delivery across Amazon, DTC, and emerging e-commerce channels. Serving as the central connector between Brand, Creative, Analytics, Commercial, and Agency partners, this role ensures that content, promotions, product launches, and innovation initiatives are executed flawlessly and on time.

MAJOR ROLE ACCOUNTABILITIES:

• Manage and optimize product content, promotions, and merchandising across ecommerce channels.
• Coordinate creative assets and support product launches, campaigns, and pricing updates.
• Ensure ecommerce content is accurate, consistent, compliant, and up to date.
• Identify content improvements and maintain content management standards and processes.
• Lead ecommerce execution for new product launches and business initiatives.
• Manage timelines, stakeholders, and cross-functional coordination to ensure on-time delivery.
• Use data and insights to improve product visibility, customer engagement, and conversion rates.
• Monitor performance trends and implement opportunities for growth.
• Serve as the main liaison between internal teams and external partners.
• Drive projects, improve workflows, and ensure effective execution across initiatives.

KEY COMPETENCIES:

• Highly organized and execution focused.
• A strong operator who thrives in fast-paced environments.
• Skilled at driving alignment across multiple teams and stakeholders.
• Equally comfortable managing details and influencing broader business priorities.
• Analytical, proactive, and solution oriented.
• Passionate about ecommerce growth and customer experience.

EXPERIENCE, EDUCATION and CREDENTIALS:

• Bachelor's degree in Business, Marketing, Communications or related degree
• 3-7 years of experience in ecommerce, Amazon, digital marketing, content operations, merchandising, or project management.
• Experience managing PDP content, merchandising initiatives, and cross-functional business projects.
• Strong organizational, project management, and stakeholder management skills.
• Proven ability to manage multiple priorities and deliver against deadlines.
• Experience using business and performance data to drive decisions.

The target salary range for this role is $70,000 - $85,000. The salary range provided is a good faith estimate representative of all experience levels. New Chapter considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate's work experience, education/training, and key skills.

Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, tuition reimbursement, parental leave, paid time off, and holidays.

Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position. Payments under these annual programs are not guaranteed and are dependent upon the company's performance

New Chapter is an equal opportunity employer.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review Know Your Rights notice from the Department of Labor.