Ecommerce Analyst

Randstad Enterprise; New York (NY); Hybrid; USD 83,000 - 94,000; Full time

Job summary

A leading company is seeking an Assistant Manager for CRM Operations on a 6-month contract. This role involves managing CRM initiatives, collaborating with cross-functional teams, and optimizing performance through data analysis. The position offers a hybrid work arrangement with a focus on driving customer acquisition and retention. Ideal candidates will have a strong background in CRM and email marketing, with excellent project management skills.

Qualifications

• 4-6 years of experience in CRM or marketing operations.
• Hands-on experience with ESPs like Braze.

Responsibilities

• Act as a point of contact for third-party CRM vendors.
• Manage regional administrative tasks and budget tracking.

Skills

CRM

Email Marketing

Project Management

Collaboration

Communication

Tools

Braze

Looker

Power BI

Google Analytics

Job description

This range is provided by Randstad Enterprise. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$40.00/hr - $45.00/hr

Job Title: Assistant Manager, CRM Operations

6-month CONTRACT opportunity

Work arrangement: 2 days hybrid onsite in NYC, 3 remote days

Job Description:

• Act as a point of contact for third-party CRM vendors including Braze, Movable Ink, and email agency teams.
• Partner with cross-functional teams including Brand Marketing, CDP, and Analytics to deliver and scale CRM initiatives across brands, aiming to drive acquisition, retention, and customer lifetime value (CLV).
• Collaborate with the NA CDP team to support segmentation and personalization strategies, manage the roadmap of new capabilities, and assist with prioritization & communication with brand teams on tickets.
• Assist in creating and maintaining reporting dashboards using tools like Looker to track CRM performance and inform campaign optimization.
• Coordinate enablement sessions and knowledge-sharing workshops for brand teams on platforms and tools like Braze, Movable Ink, and CDP.
• Manage regional administrative tasks such as platform access permissions, invoicing, and budget tracking in coordination with Finance.
• Contribute to the development of CRM documentation and operational guides to streamline workflows across cross-functional teams.

Qualifications:

• 4-6 years of experience in CRM, email marketing, or marketing operations, preferably within a direct-to-consumer or e-commerce environment.
• Hands-on experience with ESPs like Braze (preferred) or similar.
• Knowledge of lifecycle marketing best practices, customer segmentation strategies, and marketing automation tools.
• Familiarity with analytics tools like Looker, Power BI, or Google Analytics is a plus.
• Excellent project management and cross-functional collaboration skills.
• Ability to lead and scale complex, multi-brand CRM operations with an eye for continuous improvement.
• Comfort navigating a fast-paced environment with shifting priorities and multiple stakeholders.
• Detail-oriented and process-driven, with strong written and verbal communication skills.
• Understanding of key CRM KPIs and how to translate them into actionable insights.
• Knowledge of HTML/CSS is a plus.

Seniority level

• Mid-Senior level

Employment type

• Contract

Job function

• Marketing

Industries

• Retail, Luxury Goods, and Jewelry

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