Ecommerce After-Sales Ops Intern

Brobston Group; New York (NY); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Mentor program

Guest speaker series

Capstone project

In-person internship

Job summary

Hermès US invites applications for the eCommerce After Sales Intern position in New York, part of Generation H. The five‑month program runs January 11, 2027 – June 28, 2027 and may be full‑time or part‑time to fit academic schedules.

Interns receive $20/hour and work on site at the Hermès US corporate headquarters, earning 37.5 hours per week for a hands‑on back‑office experience. You will support web-to-shop order paperwork, KPI extraction for reporting, and delivery of information via multiple

Qualifications

• Experience in operations or customer service is helpful.
• Excellent written and verbal skills; polite and professional phone manner.
• Proven ability to multitask.
• High level of attention to detail.
• Solid knowledge of Microsoft Office & PowerPoint.

Responsibilities

• Assist with web-to-shop order paperwork and maintenance of boutique return/exchange tracking.
• Extract KPIs and statistics to support team Managers and Specialists with reporting analysis.
• Support with the delivery of important information through communications across various platforms.
• Compile documentation for FedEx claim emails to correct inventory.
• Follow up on tickets requiring action for pending returns, after-sales issues, etc.
• Assist with Hermes.com customer service needs.
• Brainstorm, develop, and deliver individual projects aligned with personal passions, desired professional development, and enhancing existing business practices.
• Execute all other duties assigned by the Manager.

Skills

Operations experience

Customer service

Multitasking

Attention to detail

MS Office & PowerPoint

Education

Currently pursuing undergraduate degree

Job description

Hermès US invites applications for the eCommerce After Sales Intern position in New York, part of Generation H. The five‑month program runs January 11, 2027 – June 28, 2027 and may be full‑time or part‑time to fit academic schedules.

Interns receive $20/hour and work on site at the Hermès US corporate headquarters, earning 37.5 hours per week for a hands‑on back‑office experience. You will support web-to-shop order paperwork, KPI extraction for reporting, and delivery of information via multiple