eCommerce After-Sales Intern – Ops & Insights

Hermès; Manhattan (KS); On-site; USD 25,000 - 30,000; Full time

Job summary

Hermès US is seeking an E-commerce After Sales Intern to support operational, customer service, and post-purchase tasks within the Hermes.com team in New York City. This in-person internship runs five months from January 11, 2027 to June 28, 2027, with a hourly rate of $20.00 and a schedule of 37.5 hours per week for full-time, or >15 and <35 hours for part-time.

You will handle web-to-shop order paperwork, returns tracking, KPI reporting, and communication across platforms, while collaborating

Qualifications

• Excellent written and verbal skills; polite and professional phone manner.
• Proven ability to multitask.
• High level of attention to detail.
• Regular in-person work at a Company-designated work location is an essential function of this position.
• Previous Operations and/or Customer Service experience helpful.

Responsibilities

• Assist with web-to-shop order paperwork and maintenance of boutique return/exchange tracking.
• Extract KPIs and statistics to support team Managers and Specialists with reporting analysis.
• Support with the delivery of important information through communications across various platforms.
• Compile documentation for FedEx claim emails to correct inventory.
• Follow up on tickets requiring action for pending returns, after-sales issues, etc.
• Assist with Hermes.com customer service needs.
• Brainstorm, develop, and deliver individual projects aligned with personal passions, desired professional development, and enhancing existing business practices.
• Execute all other duties assigned by the Manager.

Skills

Multitasking

Attention to detail

Verbal communication

Written communication

Microsoft Office

Education

Student status

Tools

PowerPoint

Microsoft Office

Job description

Hermès US is seeking an E-commerce After Sales Intern to support operational, customer service, and post-purchase tasks within the Hermes.com team in New York City. This in-person internship runs five months from January 11, 2027 to June 28, 2027, with a hourly rate of $20.00 and a schedule of 37.5 hours per week for full-time, or >15 and <35 hours for part-time.

You will handle web-to-shop order paperwork, returns tracking, KPI reporting, and communication across platforms, while collaborating