eCommerce After-Sales Intern: Ops & Customer Service

Join; New York (NY); On-site; USD 167,000 - 190,000; Full time

Benefits offered by this job

Paid internship

In-person in New York City

Job summary

Hermès US is offering a five-month eCommerce After Sales Internship in New York City. The role supports operational, customer service, and post-purchase tasks within the Hermes.com team as part of the Generation H program.

Interns work in-person at the Hermes US headquarters, with daily hours aligned to either full-time (37.5/wk) or part-time schedules to fit academic commitments, and are paid an hourly rate of $20.00.

Qualifications

• Previous Operations and/or Customer Service experience helpful.
• Excellent written and verbal skills; polite and professional phone manner.
• Proven ability to multitask.
• High level of attention to detail.
• MS Office & PowerPoint proficiency.
• Regular in-person work at a Company-designated work location is an essential function of this position.

Responsibilities

• Assist with web-to-shop order paperwork and maintenance of boutique return/exchange tracking.
• Extract KPIs and statistics to support team Managers and Specialists with reporting analysis.
• Support with the delivery of important information through communications across various platforms.
• Compile documentation for FedEx claim emails to correct inventory.
• Follow up on tickets requiring action for pending returns, after-sales issues, etc.
• Assist with Hermes.com customer service needs.
• Brainstorm, develop, and deliver individual projects aligned with personal passions, desired professional development, and enhancing existing business practices.
• Execute all other duties assigned by the Manager.

Skills

Operations experience

Customer service

Multitasking

Attention to detail

Written/Verbal communication

Tools

PowerPoint

MS Office

Job description

Hermès US is offering a five-month eCommerce After Sales Internship in New York City. The role supports operational, customer service, and post-purchase tasks within the Hermes.com team as part of the Generation H program.

Interns work in-person at the Hermes US headquarters, with daily hours aligned to either full-time (37.5/wk) or part-time schedules to fit academic commitments, and are paid an hourly rate of $20.00.