ECM Platform Engineer: IBM FileNet & Cloud Ops Lead

Auto Club Of Southern Calif; Coppell (TX); On-site; USD 110,000 - 160,000; Full time

Benefits offered by this job

Health coverage

401K + Pension

Tuition assistance

Floating holidays & PTO

Parental leave

Wellness programs

Employee discounts

Job summary

Auto Club Enterprises seeks an ECM Platform Engineer to support enterprise content management platforms on‑premises and in the cloud. Responsible for full platform lifecycle, deployments, administration, and production support.

You will provide L1/L2 support for IBM FileNet, Content Navigator, and WebSphere, and work with DevOps and security teams on escalations. Strong knowledge of Linux, OpenShift/Kubernetes, and security concepts is required.

Qualifications

• Requires experience with IBM FileNet P8, Content Navigator, and WebSphere.
• Familiarity with Linux environments and container platforms (OpenShift/Kubernetes).
• Understanding of authentication and security concepts (SAML/OIDC, OAuth, Kerberos).
• Ability to analyze logs, troubleshoot issues, and follow structured support processes.
• Experience using ticketing systems and ITIL-based incident management.

Responsibilities

• Provide L1/L2 support for IBM FileNet, Datacap, Content Navigator, and WebSphere applications.
• Troubleshoot user issues related to login, document viewing, uploading, workflows, and integrations.
• Monitor system health, performance, and availability across ECM and supporting platforms.
• Perform routine health checks, basic configuration updates, and post‑deployment validations.
• Assist with authentication and security issues (Kerberos, SPNEGO, SSO, certificates).
• Document incidents, resolutions, and recurring issues for knowledge base improvement.
• Coordinate with engineering, DevOps, cloud, and security teams for escalations.
• Support backup/restore validation, DR testing, and environment maintenance activities.

Skills

Linux

OpenShift/Kubernetes

Authentication & Security

Log analysis & Troubleshooting

ITIL Incident Management

JavaScript/Dojo/Java/Python

PowerShell/Shell scripting

Tools

IBM FileNet P8

Content Navigator

WebSphere

Job description

Auto Club Enterprises seeks an ECM Platform Engineer to support enterprise content management platforms on‑premises and in the cloud. Responsible for full platform lifecycle, deployments, administration, and production support.

You will provide L1/L2 support for IBM FileNet, Content Navigator, and WebSphere, and work with DevOps and security teams on escalations. Strong knowledge of Linux, OpenShift/Kubernetes, and security concepts is required.