Senior IBM FileNet Systems Engineer – 5777

Tier4 Group; Springfield (MA); Hybrid; USD 120,000 - 160,000; Part time

Job summary

Tier4 Group is seeking a Senior IBM FileNet Systems Engineer to own, diagnose, and optimize an enterprise ECM environment. The role combines hands-on FileNet administration with collaboration across infrastructure, architecture, and delivery teams to maintain platform stability and security.

Ideal candidates bring deep IBM FileNet administration experience, strong troubleshooting across WebSphere and SQL Server, and a track record of driving problems to resolution in production.

Qualifications

• 5+ years of hands-on IBM FileNet administration in enterprise environments.
• Strong experience with IBM FileNet Content Platform Engine.
• Experience with IBM Content Navigator and IBM Datacap.
• Experience administering and troubleshooting IBM WebSphere Application Server.
• Working knowledge of Microsoft SQL Server and its FileNet integration.

Responsibilities

• Administer, monitor, maintain, and troubleshoot IBM FileNet Content Platform Engine and related ECM technologies.
• Own escalated production issues and drive resolution.
• Monitor platform performance, resiliency, security, capacity, and health.
• Evaluate and implement IBM patches, fixes, upgrades, and maintenance.
• Support Content Navigator, Datacap, Content Collector, WebSphere, and SQL Server components.
• Identify opportunities to automate processes and improve efficiency.
• Support CI/CD processes, containerized environments, monitoring, and reporting.
• Collaborate with infrastructure, architecture, application, and delivery teams on enhancements.
• Develop and maintain technical docs and runbooks.
• Mentor other admins and provide technical guidance.
• Participate in on-call rotation for production issues.

Skills

FileNet Admin

Troubleshooting

Agile / JIRA

Cross-functional teamwork

On-call support

Tools

WebSphere

SQL Server

Content Navigator

Datacap

CI/CD

Job description

Senior IBM FileNet Systems Engineer 5777

Contract-to-Hire | Hybrid Preferred | Remote Considered

We are seeking a Senior IBM FileNet Systems Engineer to support, administer, and continuously improve a business-critical Enterprise Content Management environment. This is a hands-on technical role for an experienced FileNet professional who can take ownership of complex production issues, maintain platform stability and security, and drive problems through resolution.

The ideal candidate brings deep IBM FileNet administration experience, strong troubleshooting skills across WebSphere and SQL Server, and the ability to work across application, infrastructure, architecture, and business teams.

What You'll Do

• Administer, monitor, maintain, and troubleshoot IBM FileNet Content Platform Engine and supporting ECM technologies.


• Own escalated production issues and drive technical problems through resolution.


• Monitor platform performance, resiliency, security, capacity, and overall system health.


• Evaluate and implement IBM patches, fixes, upgrades, and maintenance as appropriate.


• Support IBM Content Navigator, Datacap, Content Collector, WebSphere, and SQL Server components.


• Identify opportunities to automate repetitive processes and improve platform efficiency.


• Support CI/CD processes, containerized environments, monitoring, and operational reporting.


• Partner with infrastructure, architecture, application, and delivery teams on platform enhancements and technical strategy.


• Develop and maintain technical documentation, operational procedures, and best practices.


• Mentor other administrators and serve as a technical resource for the broader team.


• Participate in an on-call support rotation for production issues.

What We're Looking For

• 5+ years of hands-on IBM FileNet administration experience in enterprise production environments.


• Strong experience with IBM FileNet Content Platform Engine.


• Experience with IBM Content Navigator and IBM Datacap.


• Experience administering and troubleshooting IBM WebSphere Application Server.


• Working knowledge of Microsoft SQL Server and its integration with FileNet.


• FileNet development, configuration, and workflow experience.


• Strong production support and troubleshooting skills with the ability to independently own complex issues.


• Experience with CI/CD processes, automation, and container management technologies.


• Strong analytical, documentation, communication, and cross-functional collaboration skills.


• Experience working in Agile environments; JIRA experience preferred.


• Must be authorized to work in the U.S. without current or future sponsorship.

Nice to Have

• IBM Content Collector for Email, Files, and SAP


• Legacy IBM/FileNet workflow experience


• Experience developing operational metrics and reporting


• Experience incorporating AI tools such as Claude into technical workflows

Location

Hybrid is strongly preferred, particularly in:

• Springfield, MA


• Boston Seaport


• New York City

Remote candidates will be considered, with preference given to candidates who bring particularly strong, hands-on IBM FileNet expertise.