ECM Platform Engineer – On-Prem & Cloud Content Mgmt

AAA Auto Club Enterprises; Coppell (TX); On-site; USD 100,000 - 160,000; Full time

Benefits offered by this job

Health coverage (medical, dental,视ion)

401(k) matching plan and Pension

Tuition assistance

Floating holidays and Volunteer PTO

Paid parental leave

Wellness programs

Employee discounts

Job summary

AAA Auto Club Enterprises is seeking an ECM Platform Engineer to support enterprise content management across on-premises and cloud environments. You will manage the full platform lifecycle, including initiatives, deployments, administration, and production support.

You will provide L1/L2 support for IBM FileNet, Content Navigator, and WebSphere, troubleshoot user issues, monitor health, and coordinate with security teams. Strong scripting and programming skills plus ITIL experience are required.

Qualifications

• Experience with IBM FileNet P8, Content Navigator, and WebSphere.
• Familiarity with Linux environments and container platforms (OpenShift/Kubernetes).
• Understanding of authentication and security concepts (SAML/OIDC, OAuth, Kerberos).
• Ability to analyze logs, troubleshoot issues, and follow structured support processes.
• Experience using ticketing systems and ITIL-based incident management.
• Strong communication and customer-focused approach.
• Ability to work independently while collaborating with cross-functional teams.
• Perform vulnerability assessments and coordinate with security teams across FileNet, ICN, WebSphere, JAVA, and supporting infrastructure.
• Programming experience with JavaScript, Dojo, Java, Python, and scripting languages such as PowerShell and Shell.

Responsibilities

• Provide L1/L2 support for IBM FileNet, Datacap, Content Navigator, and WebSphere applications.
• Troubleshoot login, document viewing, uploading, workflows, and integrations issues.
• Monitor ECM system health, performance, and availability across platforms.
• Conduct routine health checks, basic configuration updates, and post-deployment validations.
• Assist with authentication and security issues (Kerberos, SPNEGO, SSO, certificates).
• Document incidents, resolutions, and recurring issues for knowledge base improvements.
• Coordinate with engineering, DevOps, cloud, and security teams for escalations.
• Support backup/restore validation, DR testing, and environment maintenance activities.

Skills

IBM FileNet P8

Content Navigator

WebSphere

Linux

OpenShift

Kubernetes

SAML/OIDC/OAuth/Kerberos

Log analysis

ITIL incident mgmt

JavaScript

Java

Python

PowerShell

Shell

Job description

AAA Auto Club Enterprises is seeking an ECM Platform Engineer to support enterprise content management across on-premises and cloud environments. You will manage the full platform lifecycle, including initiatives, deployments, administration, and production support.

You will provide L1/L2 support for IBM FileNet, Content Navigator, and WebSphere, troubleshoot user issues, monitor health, and coordinate with security teams. Strong scripting and programming skills plus ITIL experience are required.