Senior FileNet Systems Engineer - Hybrid/Remote

Tier4 Group; Springfield (MA); Hybrid; USD 120,000 - 160,000; Part time

Job summary

Tier4 Group is seeking a Senior IBM FileNet Systems Engineer to own, diagnose, and optimize an enterprise ECM environment. The role combines hands-on FileNet administration with collaboration across infrastructure, architecture, and delivery teams to maintain platform stability and security.

Ideal candidates bring deep IBM FileNet administration experience, strong troubleshooting across WebSphere and SQL Server, and a track record of driving problems to resolution in production.

Qualifications

• 5+ years of hands-on IBM FileNet administration in enterprise environments.
• Strong experience with IBM FileNet Content Platform Engine.
• Experience with IBM Content Navigator and IBM Datacap.
• Experience administering and troubleshooting IBM WebSphere Application Server.
• Working knowledge of Microsoft SQL Server and its FileNet integration.

Responsibilities

• Administer, monitor, maintain, and troubleshoot IBM FileNet Content Platform Engine and related ECM technologies.
• Own escalated production issues and drive resolution.
• Monitor platform performance, resiliency, security, capacity, and health.
• Evaluate and implement IBM patches, fixes, upgrades, and maintenance.
• Support Content Navigator, Datacap, Content Collector, WebSphere, and SQL Server components.
• Identify opportunities to automate processes and improve efficiency.
• Support CI/CD processes, containerized environments, monitoring, and reporting.
• Collaborate with infrastructure, architecture, application, and delivery teams on enhancements.
• Develop and maintain technical docs and runbooks.
• Mentor other admins and provide technical guidance.
• Participate in on-call rotation for production issues.

Skills

FileNet Admin

Troubleshooting

Agile / JIRA

Cross-functional teamwork

On-call support

Tools

WebSphere

SQL Server

Content Navigator

Datacap

CI/CD

Job description

Tier4 Group is seeking a Senior IBM FileNet Systems Engineer to own, diagnose, and optimize an enterprise ECM environment. The role combines hands-on FileNet administration with collaboration across infrastructure, architecture, and delivery teams to maintain platform stability and security.

Ideal candidates bring deep IBM FileNet administration experience, strong troubleshooting across WebSphere and SQL Server, and a track record of driving problems to resolution in production.