ECM Outreach & Enrollment Advocate

The Good Seed; California; On-site; USD 40,000 - 60,000; Full time

Job summary

A community health organization is seeking an ECM Outreach and Enrollment Specialist to enhance engagement through community outreach. This role involves performing enrollment assessments, offering support to ECM members, and solving comprehensive problems in a fast-paced environment. Ideal candidates will have strong communication skills, critical thinking capabilities, and experience in customer service. Bilingual Spanish is preferred. This position requires a commitment to HIPAA and confidentiality.

Qualifications

• Fluent in English (written and verbal); bilingual Spanish highly preferred.
• Two or more years recent experience in customer service-related field.
• Certifications: BLS/CPR certification within 3 months of hire.

Responsibilities

• Engage and enroll members in ECM program.
• Perform telephonic assessments and/or in person.
• Assist patients in maintaining eligibility for the program.

Skills

Empathy

Advocacy

Cultural competency

Critical thinking

Communication skills

Organization/time management

Problem-solving

Education

High School Diploma or equivalent

Associates degree or Medical Assistant Certificate

Tools

Microsoft Word

Excel

EHR systems

Job description

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