ECM Operations Lead — Care Coordination & Training

COPE Health Solutions; Sacramento (CA); On-site; USD 73,000 - 87,000; Full time

Job summary

COPE Health Solutions seeks an ECM Supervisor to oversee daily Enhanced Care Management operations and provide leadership through staff training, mentoring, and care coordination oversight. The role emphasizes adherence to policies and documentation standards while supporting quality-improvement initiatives.

Responsibilities include supervising the ECM team, managing the ARC CM/ECM platform, and ensuring timely reporting and data integrity. Travel up to 70% is required in California.

Qualifications

• Bachelor’s and/or master’s degree in a health-related field is preferred.
• 2+ years of supervisor/leadership experience preferred.
• Must have valid driver’s license with reliable vehicle and car insurance.
• Ability to travel up to 70%.

Responsibilities

• Supervises and leads ECM team members, providing guidance, training, performance management, and professional development.
• Manage day-to-day operations of ARC CM/ECM platform, ensuring system availability, security, and performance.
• Evaluated daily operational bottlenecks and made independent procedural decisions that increased overall department efficiency.
• Maintain ECM policies, procedures, and standards.
• Serve as the primary resource and subject matter expert for ECM operations, providing leadership and direction to care team staff.

Skills

Staff training

Mentoring

Care coordination

Documentation compliance

Data privacy

Interdisciplinary collaboration

Education

Bachelor’s or Master’s in health-related field

Job description

COPE Health Solutions seeks an ECM Supervisor to oversee daily Enhanced Care Management operations and provide leadership through staff training, mentoring, and care coordination oversight. The role emphasizes adherence to policies and documentation standards while supporting quality-improvement initiatives.

Responsibilities include supervising the ECM team, managing the ARC CM/ECM platform, and ensuring timely reporting and data integrity. Travel up to 70% is required in California.