ECM Health Navigator (Hybrid/Field)

Neighborhood-Healthcare; Temecula (CA); Hybrid; USD 34,000 - 48,000; Full time

Job summary

Neighborhood Healthcare in Temecula, CA is seeking a Community Health Worker for Enhanced Care Management. This field-based, hybrid role supports ECM members to improve whole health through outreach, engagement, and collaboration with PCP care teams.

The role emphasizes navigation, barrier removal, and direct patient communication, including motivational interviewing and clear health information delivery. A strong focus on community-centered care and regulatory compliance is required.

Qualifications

• High school or GED required.
• Minimum two years in healthcare, behavioral health, or social services.
• Valid CA Driver’s License and auto insurance required.

Responsibilities

• Assists ECM members in navigating the healthcare system by phone and in person.
• Helps members participate in medical and/or behavioral healthcare by overcoming barriers to care.
• Documents and shares member barriers with ECM team and PCP to improve care and outcomes.
• Uses motivational interviewing to engage patients and promote collaboration with care teams.
• Delivers easy to read health information and explains Home Health Plan benefits and services.
• Advocates for ECM members in home, community, and provider settings.
• Maintains positive relations with providers and ECM team.

Education

High school/GED

Two years of healthcare/behavioral health/social services experience

Valid CA Driver’s License & auto insurance

Job description

Neighborhood Healthcare in Temecula, CA is seeking a Community Health Worker for Enhanced Care Management. This field-based, hybrid role supports ECM members to improve whole health through outreach, engagement, and collaboration with PCP care teams.

The role emphasizes navigation, barrier removal, and direct patient communication, including motivational interviewing and clear health information delivery. A strong focus on community-centered care and regulatory compliance is required.