ECM Care Team Lead & Case Manager

Wayfinder Family Services; Los Angeles (CA); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

PTO & holidays

Health benefits

401(k) match

Referral program

Tuition assistance

PSLF eligibility

FSA

Training & development

Job summary

Wayfinder Family Services in Los Angeles, CA is seeking a Lead Care Manager to provide direct service and coordinate care management as part of the Enhanced Care Management Program (ECM). You will oversee care plans, advocate for clients, and collaborate with a multidisciplinary team to promote wellness and access to services.

The role emphasizes evidence-based practices, client advocacy, and coordination with health care professionals, with opportunities to work in office, telehealth, or in the

Qualifications

• Bachelor’s degree from an accredited university in a related field is required.
• At least three years of relevant work experience is required.
• Multilingual capabilities are preferred but not required.

Responsibilities

• Oversees the development and implementation of the Individual Care Plan/Health Action Plan.
• Offers services where the client lives, seeks care, or finds most easily accessible, including office-based, telehealth, or field-based services.
• Connects clients to other social services and needed supports.
• With permission, coordinate/advocate on behalf of the client with health care professionals (e.g., PCP).
• Utilizes evidence-based practices, such as motivational interviewing, harm reduction techniques, and trauma-informed care principles.
• Works collaboratively with hospital staff regarding Transitional Care Planning.
• Conducts outreach and engagement activities to facilitate linkage to the ECM program.
• Accompanies clients to office visits, as needed and appropriate.
• Other duties as outlined in the position description

Skills

Care coordination

Interdisciplinary collaboration

Client advocacy

Motivational interviewing

Trauma-informed care

Cultural sensitivity

Communication

Education

Bachelor’s degree in a related field

Tools

EMR/EHRs/Care Management software

Job description

Wayfinder Family Services in Los Angeles, CA is seeking a Lead Care Manager to provide direct service and coordinate care management as part of the Enhanced Care Management Program (ECM). You will oversee care plans, advocate for clients, and collaborate with a multidisciplinary team to promote wellness and access to services.

The role emphasizes evidence-based practices, client advocacy, and coordination with health care professionals, with opportunities to work in office, telehealth, or in the