Lead Care Manager - ECM Field Coordinator

BLEHEALTH; Los Angeles (CA); Hybrid; USD 70,000 - 95,000; Full time

Benefits offered by this job

Mileage reimbursement

Free life insurance

401(k) eligibility

Job summary

BLEHEALTH is seeking a Lead Care Manager in the Metro Los Angeles area to coordinate care for chronically ill and high-risk members. This role partners with members, families, providers, and community resources to deliver Enhanced Care Management (ECM) services.

You will manage care plans, arrange transportation, support appointment scheduling, and promote timely access to medical and behavioral health services.

Qualifications

• Valid California driver's license, active auto insurance, and a clean driving record.
• Reliable personal vehicle and ability to drive within a 20‑mile radius of your local service area as needed.
• Be able to visit hospitals, member homes, and community locations as needed to support field‑based Enhanced Care Management services.
• Negative TB test and current CPR certification prior to hire.
• Successful completion of a Live Scan fingerprint/background check.
• Ability to consistently meet daily productivity expectations.

Responsibilities

• Coordinate care across clinics, hospitals, specialists, and community agencies using strong care coordination, case management, and organizational skills to ensure a seamless experience and avoid duplication of services.
• Oversee the delivery of ECM services and ensure implementation and follow‑through of individualized care plans, applying project management and prioritization skills.
• Provide services where the member lives, seeks care, or feels most comfortable, demonstrating flexibility, cultural awareness, and strong interpersonal skills.
• Assess unmet medical, behavioral, and social needs and develop comprehensive care plans using critical thinking, problem‑solving, and clinical judgment.
• Support access to medical, behavioral health, and specialty care; arrange transportation and assist with appointment scheduling using effective communication and coordination abilities.
• Accompany members to office visits when appropriate, maintaining professional boundaries and member‑centered engagement.
• Monitor treatment adherence, including medication compliance, using attention to detail and follow‑through.
• Provide health promotion, self‑management coaching, and culturally/linguistically appropriate education using motivational interviewing and trauma‑informed care techniques.
• Promote timely access to care, preventive services, and reduced emergency room utilization and hospital readmissions through proactive planning and quality‑improvement practices.

Skills

Care coordination

Case management

Interpersonal skills

Cultural awareness

Communication

Problem-solving

Organizational skills

Time management

Education

Health science degree

Social services degree

Tools

Microsoft Office

Job description

BLEHEALTH is seeking a Lead Care Manager in the Metro Los Angeles area to coordinate care for chronically ill and high-risk members. This role partners with members, families, providers, and community resources to deliver Enhanced Care Management (ECM) services.

You will manage care plans, arrange transportation, support appointment scheduling, and promote timely access to medical and behavioral health services.