ECM Care Manager — Whole-Person Navigator

Unity Care; San Jose (CA); On-site; USD 34,000 - 37,000; Full time

Job summary

Unity Care is seeking an ECM Case Manager to support Medi-Cal participants under the ECM Program Manager. You will conduct outreach, complete assessments, develop care plans, and coordinate services across medical, behavioral health, housing, and community resources.

The role requires a Bachelor’s degree in a related field and at least 1 year of case management experience; strong communication, cultural competence, and the ability to work with a multidisciplinary team are essential.

Qualifications

• Bachelor’s degree in a healthcare, psychology, counseling, social work, behavioral health, or related field.
• At least 1 year of case management or direct service experience working with vulnerable populations.
• Experience with homeless outreach and housing navigation, behavioral health and substance use case management, high-utilizer care coordination, reentry and justice-involved populations, complex chronic disease management, Medi-Cal, CalAIM, and community resource coordination.
• Excellent communication, problem-solving, and organizational skills.
• Cultural competence and sensitivity to diverse populations and family dynamics.
• Ability to work collaboratively as part of a multidisciplinary team.
• Valid California driver’s license, auto insurance, and a clean driving record.

Responsibilities

• Maintain an assigned caseload and provide ongoing care coordination and follow-up.
• Conduct outreach, intake, and eligibility screening for program enrollment.
• Complete assessments and develop individualized care plans with members and care teams.
• Coordinate referrals and connect members to medical, behavioral health, housing, transportation, food, financial, and other community resources.
• Educate members and families about available services, benefits, care plans, and treatment needs.
• Advocate for members and communicate with providers, agencies, and care teams to support continuity of care.
• Accompany members to appointments or support them in accessing care as needed.
• Support members with accessing benefits and completing necessary paperwork.
• Monitor progress, follow up on referrals, and reassess needs regularly.
• Use trauma-informed, relationship-based, and motivational interviewing approaches to engage members.
• Maintain accurate, timely documentation in electronic systems and comply with all program, privacy, and regulatory requirements.
• Participate in team meetings, quality improvement activities, and other assigned duties.

Skills

Case management

Vulnerable populations

Communication

Cultural competence

Team collaboration

Driving

Education

Bachelor’s degree in healthcare, psychology, counseling, social work, behavioral health, or related field

Job description

Unity Care is seeking an ECM Case Manager to support Medi-Cal participants under the ECM Program Manager. You will conduct outreach, complete assessments, develop care plans, and coordinate services across medical, behavioral health, housing, and community resources.

The role requires a Bachelor’s degree in a related field and at least 1 year of case management experience; strong communication, cultural competence, and the ability to work with a multidisciplinary team are essential.