Enhanced Care Management Program Lead

Unity Care; San Jose (CA); On-site; USD 110,000 - 150,000; Full time

Job summary

Unity Care is seeking an ECM Program Manager to lead the Enhanced Care Management program across its services and community settings. You will drive care coordination, ensure timely documentation, and achieve quality, productivity, financial, and youth outcome goals.

Adheres to UC policies and performance standards. Responsibilities include supervising staff, managing workflows, collaborating with billing, and promoting interdisciplinary coordination to support continuity of care.

Qualifications

• Bachelor’s degree in a related field.
• Minimum 2 years of supervisory or program management experience.
• Minimum 4 years of experience with at-risk adolescents.
• Excellent interpersonal skills with diverse personalities.

Responsibilities

• Directs day-to-day ECM program operations across programs and settings.
• Supervises ECM staff and manages caseloads, productivity, and performance.
• Ensures ECM services are documented timely, accurate, and compliant (CalAIM, contracts).
• Monitors enrollment, engagement, clinical quality, productivity, and finances; implements corrective actions.

Skills

Leadership

Program management

Interpersonal skills

Care coordination

Education

Bachelor's degree (public health / social work / Healthcare Admin / psychology / counseling)

Job description

Unity Care is seeking an ECM Program Manager to lead the Enhanced Care Management program across its services and community settings. You will drive care coordination, ensure timely documentation, and achieve quality, productivity, financial, and youth outcome goals.

Adheres to UC policies and performance standards. Responsibilities include supervising staff, managing workflows, collaborating with billing, and promoting interdisciplinary coordination to support continuity of care.