Case Manager ECM

AACI; San Jose (CA); On-site; USD 34,000 - 39,000; Full time

Job summary

AACI is seeking an ECM Case Manager in San Jose, CA, for full-time engagement. You will outreach, assess high‑risk clients, and coordinate with a multidisciplinary team to link clients to wellness and recovery resources.

Responsibilities include developing individual care plans, facilitating referrals, and supporting community resources. English fluency is required; bilingual skills are a plus. Driving is required for field work.

Qualifications

• Bachelor’s degree or equivalent training and experience in healthcare or behavioral health.
• One year or more of case management or related experience.
• Familiarity with community housing resources.
• Fluency in English; bilingual skills desired but not required.

Responsibilities

• Conduct outreach to enroll eligible community members to the Cal AIM ECM program.
• Complete high‑risk behavioral health and housing assessments with clients.
• Develop and maintain individualized care plans for each client.
• Coordinate care with a multidisciplinary clinical team and outside agencies.
• Facilitate referrals, navigation, and community resource linkage.
• Assist clients in developing social and community support systems.
• Build relationships with agencies and providers to advocate for clients.
• Document and maintain clinical records per standards and regulations.
• Engage clients in diverse settings including shelters and community sites.
• Participate in supervision, consultations, and training.
• Provide translation/language support as needed.
• Handle other duties and related projects as assigned.

Skills

Case management

Communication

Organizational skills

Problem solving

Cultural awareness

Education

Bachelor’s degree in healthcare or behavioral health

Job description

Job Details

Job Location: 2400 Moorpark Avenue, Suite 300 – San Jose, CA 95128

Position Type: Full Time

Salary Range: $25.00 – $28.50 Hourly

Job Category: Health Care

Job Purpose

The ECM Case Manager is responsible for outreach, engagement, and providing support and linkage to wellness/recovery resources, both in person and virtually to assist clients in reaching the optimal level of wellness and functional capability. The ECM Case Manager works with highest risk Medi‑Cal members with the most complex medical and social needs, connecting with all their providers to coordinate areas of care and support.

Duties and Responsibilities

• Conducts outreach to engage and enroll eligible community members to the Cal AIM ECM program.
• Completes high‑risk behavioral health and housing assessments with client to identify need areas.
• Develops and maintains an individualized care plan for each client.
• Coordinates care for clients with a multidisciplinary clinical team and outside agencies.
• Facilitates referral linkages, navigation, performs case management services, and supports securing community resources.
• Assists clients with the development of social and community support systems.
• Develops effective working relationships with agencies, organizations, and providers to advocate for clients.
• Documents and maintains clinical records per appropriate standards and regulations.
• Conducts outreach in diverse community settings including shelters, drop‑in facilities, and residential settings.
• Participates in clinical supervision, consultations, and training.
• May provide translation and language support services as needed.
• Completes other duties and related projects as assigned.

Qualifications

Education & Experience:

• Bachelor’s degree in healthcare or behavioral health related field, or equivalent training and experience.
• One year or more of case management or related experience.
• Familiarity with community-based resources including housing.
• Excellent problem‑solving and organizational skills.
• Understanding of cultural issues, community resources and family dynamics.
• This position may require driving. A valid California driver license, current personal auto insurance, and an MVR sufficient to maintain insurability under agency auto liability policies.
• Trauma informed training preferred.
• Verbal and written fluency in English required; Bilingual skills in a second language (particularly Spanish, Mandarin, Vietnamese) desired but not required.

Competencies

• Ability to communicate well with people of diverse cultural professional and experiential background.
• Ability to establish and maintain effective work relationships as part of a multi-disciplinary team.

Working Conditions

This job requires you to be in the community, in client’s homes, schools, social justice offices and other community partner sites as well as work in one or more of our office locations. Driving is essential to the function of this job.

Physical Requirements

While performing the duties of this job, the employee is required to talk and hear. The employee is required to sit for long periods of time; see to utilize a computer screen; frequently use hands; and reach with hands and arms for activities such as keyboarding and driving.