eClinicalWorks (eCW) System Analyst

Digital Scale Software Solutions; New York (NY); On-site; USD 95,000 - 130,000; Full time

Job summary

Digital Scale Software Solutions is seeking an eClinicalWorks System Analyst to manage and optimize the eCW EHR platform across clinical and revenue cycle teams. You will configure ambulatory workflows, templates, and templates while driving efficient provider workflows and ensuring regulatory alignment.

The role involves leading implementations and upgrades, coordinating requirements, testing, and go-live support, and providing Tier 2/3 support.

Qualifications

• Bachelor’s degree in healthcare IT, Information Systems, or related field.
• 1-3+ years of hands-on experience supporting eClinicalWorks (eCW).
• Experience with healthcare data exchange and integrations is a plus.

Responsibilities

• Configure and maintain eCW modules including ambulatory workflows, templates, and documentation tools.
• Optimize workflows to improve provider efficiency and patient throughput.
• Lead and support eCW implementations, upgrades, and enhancements.
• Coordinate with stakeholders for requirements gathering, testing, and go-live support.
• Provide Tier 2/3 support for eCW-related issues.

Skills

eCW knowledge

Clinical workflows

Vendor management

Project coordination

Communication

Education

Bachelor's degree in Healthcare IT

Tools

MS Project

Smartsheet

Jira

Confluence

Visio

Job description

Company Overview:

Committed to delivering high-quality, patient-centered care with a strong focus on innovation, accessibility, and community service. With a dedicated team of providers and staff, the organization operates across multiple divisions including Primary Care, Specialty Care, Urgent Care, Care Management, and more ensuring comprehensive healthcare services for diverse patient populations. Guided by compassion, integrity, and excellence, the organization continuously invests in modern technologies and best practices to enhance patient outcomes and support long-term community well-being.

Position Overview:

The eClinicalWorks (eCW) System Analyst manages healthcare technology projects, ensuring they support organizational goals, comply with regulations, and are delivered on schedule. This role implements, optimizes, and supports the eCW EHR system while collaborating with clinical, operational, and revenue cycle teams to improve workflows and maintain compliance.

Roles and Responsibilities:

• Configure, build, and maintain eClinicalWorks (eCW) modules including ambulatory workflows, order sets, templates, smart forms, and clinical documentation tools.
• Optimize workflows to enhance provider efficiency, increase patient throughput, and
• Lead and support eCW implementations, upgrades, and enhancements.
• Coordinate with stakeholders for requirements gathering, testing, and go-live support.
• Manage system changes using structured change management processes.
• Collaborate with providers, clinical leadership, revenue cycle teams, and IT infrastructure and integration teams.
• Act as a liaison between technical teams and clinical users.
• Provide Tier 2/3 support for eCW-related issues.
• Troubleshoot system, interface, and workflow issues.
• Support integrations with labs, radiology, pharmacies, and third-party systems such as telehealth, billing, and patient engagement tools.
• Work with APIs, HL7 interfaces, and data exchange processes.
• Develop and maintain reports using eCW reporting tools.
• Ensure data integrity, accuracy, and consistency.
• Support quality reporting, regulatory compliance, and operational analytics.
• Work closely with providers, clinical leadership, revenue cycle teams, and IT infrastructure and integration teams.
• Act as a liaison between technical teams and clinical users

Required Qualifications:

• Bachelor’s degree in healthcare IT, Information Systems, or related field: Candidates must possess a bachelor’s degree in a relevant discipline, ensuring a solid foundation in healthcare information technology or information systems.
• 3–5+ years of experience supporting eClinicalWorks (eCW): Applicants should have at least three to five years of hands‑on experience with eClinicalWorks, demonstrating proficiency in supporting, troubleshooting, and optimizing the system.

Strong understanding of:

• Clinical workflows: A comprehensive knowledge of clinical workflows is required, enabling efficient support and optimization of healthcare operations within the eCW
• Ambulatory EHR systems: Candidates must be familiar with ambulatory electronic health record systems, ensuring effective management and support in outpatient settings.

Preferred Qualifications:

Experience with:

• eClinicalWorks certification (preferred): Certification in eClinicalWorks is desirable, showcasing formal recognition of expertise with the platform.
• HL7 interfaces / API integrations: Experience working with HL7 interfaces or API integrations is preferred, supporting interoperability and data exchange across
• Revenue cycle workflows: Familiarity with revenue cycle workflows is advantageous, enabling effective support for billing and financial operations within the healthcare
• Telehealth and patient engagement tools: Experience with telehealth solutions and patient engagement tools is preferred, contributing to enhanced patient care and connectivity.
• Knowledge of regulatory programs (MIPS, HEDIS, etc.): Understanding regulatory programs such as MIPS and HEDIS is preferred, supporting compliance and quality reporting requirements.

Additional Skills and Experience

• Proven experience managing cross-functional teams and vendor relationships: Demonstrated ability to lead and collaborate with diverse teams as well as manage
• Excellent organizational, problem-solving, and multitasking skills: Strong skills in managing multiple priorities, addressing challenges, and maintaining organized workflows.
• Proficiency with project management tools (MS Project, Smartsheet, Jira, Asana) and documentation tools (Confluence, Visio): Skilled in using modern technology platforms for project tracking and documentation.
• Exceptional communication skills with the ability to tailor messaging for clinical, technical, and executive audiences: Capable of adapting communication style to effectively engage and inform various stakeholders.

Educational Requirement:

• Bachelor’sdegreeinhealthcareadministration,InformationTechnology, Business Management, or related field.
• Experiencewithhealthcaredataanalyticsandreporting.
• FamiliaritywithAgile,Waterfall,andhybridprojectmethodologies.