Full-Time Customer Service Cashier

Hollywood Casino Bangor; Bangor (ME); On-site; USD 19,000 - 28,000; Full time

Job summary

Hollywood Casino Bangor, operated by PENN Entertainment, is hiring for a cashier-related role with starting pay of $17.00 per hour. The position requires basic math, strong cash handling, and excellent customer service, with responsibilities spanning cashier duties, patrons enrollment in Players Club, and routine regulatory compliance.

The role emphasizes accuracy in transactions, ability to follow supervisor instructions, and mobility to meet the demands of casino floor operations.

Qualifications

• At least 1 year of cashiering or heavy money handling experience.
• High School diploma or equivalent.
• Must be licensed by the Maine Gambling Control Board.
• Physically mobile with ability to push/pull/lift up to 25 lbs. and other movements.

Responsibilities

• Maintain balanced cashier's station.
• Process cash transactions for casino customers and employees, including cashing TITO tickets and currency exchange.
• Enroll patrons into Players Club and assist with casino promotions.
• Answer phone calls with proper etiquette.
• Comply with state, company, and department policies and regulations.
• Assist supervisors and co-workers as needed.

Skills

Cashier experience

Money handling

Customer service

Reading comprehension

Written communication

Presentation skills

Basic math

Education

High School diploma or equivalent

Job description

WE'RE CHANGING ENTERTAINMENT. COME JOIN US.

We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits- such as day-one medical coverage, 401(k) matching, and annual performance bonus- may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

WE LOVE OUR WORK.

• Ensure interactions with internal and external guests follow the guidelines of the "Eye, Hi Good-bye" Program.
• Maintains balanced cashier's station.
• Process cash transactions for casino customers and employees (Includes cashing TITO tickets, personal checks, travelers checks, exchange currency and processing cash advances)
• Be knowledgeable and comply with Title 31 regulations.
• Enroll patrons into Players Club, issue patrons Players Club cards, maintain accurate player tracking information, and assist the Marketing Department with all casino promotions.
• Works the main bank as assigned.
• Answers phone calls with proper phone etiquette.
• Complies with state, company, department policies and regulations.
• Assists supervisors and co-workers as needed.
• Other duties may be assigned.

BRING US YOUR BEST.

• A minimum of 21 years of age.
• High School diploma or equivalent
• One plus years of cashiering experience and/or heavy money handling experience.
• Able to promptly and accurately follow instructions given by Supervisor or Manager
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent and to draw and interrupt bar graphs.
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
• Must be licensed by the Maine Gambling Control Board.
• Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces

STAY IN THE GAME. FOLLOW US.

We've grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino. Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability - for our community, our team members, our vendors, and our planet. We're changing entertainment.

Follow us.

Equal Opportunity Employer

STARTING SALARY

$17.00 per hour