East Regional Chief of Operations & Strategy

JLL; New York (NY); On-site; USD 180,000 - 320,000; Full time

Job summary

JLL is seeking a Head of Operations, East to partner with the Regional President and drive the region’s transformation. You will oversee protocols, performance reviews, and cross-functional initiatives with broker leads, finance, HR, and IT.

This role requires strong leadership, a track record of delivering operational efficiency, and the ability to translate strategy into action across multiple offices. The position reports to the Regional President with a dotted line to the COO, AMR Leasing.

Responsibilities

• Lead regional operations as deputy to Regional President, driving initiatives with Broker Leads and Corporate Functions.
• Develop and drive adoption of consistent regional and national protocols and processes (e.g., RAO usage).
• Implement end-to-end US business processes; collaborate with Americas COO to improve efficiency and service delivery.
• Track and report regional priorities, translate into action plans with owners; implement improvements for underperformance.
• Execute transformation initiatives at enterprise and Leasing Advisory level; contribute to project teams and ensure accountability.
• Chief of Staff for US Regional Leadership; set agendas, record minutes and ensure action items.
• First responder for regional operational issues.
• Ensure regular monthly/quarterly reviews of key data across offices (deficits, AR, expenses, etc.).
• Ensure regional connectivity via Broker Lead calls and Town Halls.
• Manage regional operations personnel.
• Member of Region's Executive Council; National Operating EC.
• Attend BLC calls and meetings.
• Attend Elevate and similar events as stakeholder and leader.
• Translate national and regional strategic vision into operational reality in region.
• Lead/oversight of annual strategic planning process for all offices in region.
• Provide insight on future goals and oversee execution.
• Identify key themes from local strat plans for regional action.
• Help prioritize strategic initiatives in region.
• Serve as connection point for regional feedback to national leadership.
• Create / approve region budgets - full P&L responsibility alongside Regional President.
• Partner on financial plans and goals; review anomalies / exceptions.
• Advise on allocation and use of holdback accounts, top-offs, etc.
• Validate Top Achiever lists.
• Monthly/quarterly AR review to help with cash collection.
• Partner with Regional Presidents on strategic recruits and retentions; review employment agreements.
• Act as main POC for Legal, ER & HR; Oversee title policy and promotion process.
• Ensure annual performance review processes are followed.
• Identify future leaders and grow high-value talent; oversee off-boarding and broker separation agreements.
• Provide guidance on plans to improve local culture scores; approve award recommendations.
• Organize culture-building events.

Job description

JLL is seeking a Head of Operations, East to partner with the Regional President and drive the region’s transformation. You will oversee protocols, performance reviews, and cross-functional initiatives with broker leads, finance, HR, and IT.

This role requires strong leadership, a track record of delivering operational efficiency, and the ability to translate strategy into action across multiple offices. The position reports to the Regional President with a dotted line to the COO, AMR Leasing.