Early Morning Retail Associate: Customer Service & Stock

Michaels; Virginia Beach (VA); On-site; USD 18,000 - 21,000; Part time

Job summary

Michael's in the United States is hiring for a store team member responsible for helping customers, guiding them to products, and ensuring a fast checkout experience. The role involves unloading trucks, stocking merchandise, and supporting store recovery to keep the floor well merchandised and in stock.

The position emphasizes engaging customers with rewards programs, participating in omnichannel processes, maintaining planograms, and adhering to SOPs while promoting the company’s values and

Qualifications

• Retail and/or customer service experience preferred

Responsibilities

• Help customers shop, locate products, and provide them with solutions
• Provide a fast and friendly checkout experience; execute cash handling to standards
• Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments
• Educate customers on the Voice of Customer (VOC) survey
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
• Participate in the truck unload, stocking, and planogram (POGs) processes
• Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned
• Support shrink and safety programs
• Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members
• Cross trained in Custom Framing selling and production

Skills

Retail experience

Customer service

Job description

Michael's in the United States is hiring for a store team member responsible for helping customers, guiding them to products, and ensuring a fast checkout experience. The role involves unloading trucks, stocking merchandise, and supporting store recovery to keep the floor well merchandised and in stock.

The position emphasizes engaging customers with rewards programs, participating in omnichannel processes, maintaining planograms, and adhering to SOPs while promoting the company’s values and