CPS Case Aide (CYFD/PSD #10116345)

New Mexico Department of Justice; Clovis (NM); On-site; USD 36,000 - 48,000; Full time

Job summary

New Mexico CYFD seeks candidates to support investigation, permanency and placement units. You will gather collateral information, contact supports, and document in FACTS/IMPACT for workers while in the field.

The ideal candidate has experience with children and families, coordinates services, and maintains accurate case records. Requires a valid driver's license and ability to travel in a dynamic environment.

Qualifications

• Two years of experience as a social/community coordinator or social worker assistant.
• Any combination of education or experience may substitute for the required experience.
• Must possess and maintain a valid Driver's License.

Responsibilities

• Support investigation, permanency and placement units.
• Gather collateral information for investigations.
• Document in FACTS/IMPACT for caseworkers.
• Set up referrals and services for children and parents.
• Schedule appointments for caseworkers to visit families.
• Complete payments in FACTS/IMPACT for resource parents and providers.
• Supervise community visits and track staffing.
• Identify relatives and coordinate interviews.

Skills

Child & family work

Community partnerships

School setting experience

Eligibility assessment

Safety planning

Multidisciplinary meetings

Interviews & evaluations

Medical case management

Education

High School diploma or equivalent

Job description

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For more Job Requirements & Classification Description:

At the New Mexico Children, Youth and Families Department (CYFD), every role is an opportunity to make a lasting difference in the lives of children, youth, and families across our state. We are committed to building a compassionate, skilled, and dedicated workforce that works collaboratively to ensure safety, promote well‑being, and strengthen families. Whether you are in the field supporting families face‑to‑face, working behind the scenes to improve systems, or helping to shape the agency from a leadership level, your work here has purpose and long‑lasting impact. Join a team that values integrity, resilience, and service, and be part of meaningful change for New Mexico's future.

Why does the job exist?

These positions will support the investigation, permanency and placement units. They can assist in gathering collateral information for investigations and contacting collateral supports. They can enter documentation in the case records and support investigate, placement and permanency staff while in the field when individual visits are of concern. They will support caseworker functions by making referrals for services for children and parents, completing documentation in FACTS/IMPACT for the workers, setting up appointments for caseworkers to visit children, parents and resource parents, completing payments in FACTS/IMPACT for resource parents and providers, supervise community visits, help search for relatives, tracking down records, scheduling and tracking necessary staffing, following up on items that are required after certain staffing, contact references for home studies and help resource parents follow up on outstanding items.

How does it get done?

• Support to caseworkers with activities like contacting collaterals, setting up services and appointments, supervising visits, searching for relatives, tracking down records, tracking meetings, scheduling meetings.
• Documentation in FACTS/IMPACT for Caseworkers.

Ideal Candidate

Experience as it relates to:

• Working directly with Children, Youth, and their families;
• Partner with Community Service providers as it relates to Children, and Youth;
• Working with Youth in a school setting;
• Determining eligibility for services that might be needed for the Children, Youth and Families;
• Conduct and complete assessments of safety, risks, strengths, and family needs;
• Developing Safety plans for the Children, Youth and Families;
• Participate in multidisciplinary meetings;
• Identify, provide, and/or arrange timely assessments/evaluations/ interviews;
• Conduct medical case management activities for eligible clients.

High School diploma or equivalent and two (2) years of experience as a social or community coordinator and/or social worker assistant. Any combination of education from an accredited college or university in a related field and/or direct experience in this occupation totaling two (2) years may substitute for the required experience.

Employment Requirements

Must possess and maintain a valid Driver's License. Must possess and maintain a current Defensive Driving Course Certificate from the State of New Mexico or must pass and receive Defensive Driving Course Certification as a condition of continued employment. Pre-employment background investigation is required and is conditional pending results.

Working Conditions

Work is performed in an office setting: late hours, weekends, on-call and callback work may be required. Will be exposed to regular periods of video display terminal and keyboard usage and stressful situations. Travel is required. Possible exposure to irate clientele. Incumbent will work under stress and frequent time constraints.

Supplemental Information

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Bargaining Unit Position

This position is covered by a collective bargaining agreement, and all terms/conditions of that agreement apply and must be adhered to.