Remote Commercial Operations Portal Specialist

Ubique Group; Canton (GA); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Position is fully remote

Major medical, dental and vision

401K with match

Employee discount - Ubique Group goods

On demand pay option

Job summary

Ubique Group is seeking a Commercial Operations Portal Specialist to manage our commercial account vendor and marketplace portals, acting as a liaison between vendors, customers, and internal teams to ensure orders, inquiries, shipments, and related activities are handled accurately and efficiently.

You will monitor portal activity, resolve order issues, maintain data in Salesforce, and support month-end workload and process improvements, thriving in a high-volume environment while collaborating

Qualifications

• 1–2 years of experience in customer service, order management, sales support, operations, e-commerce, or a related field.
• Experience in a high-volume, detail-oriented environment with productivity and quality expectations.
• Experience managing multiple priorities while meeting deadlines and SLAs.
• Strong attention to detail and accuracy; experience with commercial portals preferred.
• Experience with Salesforce, CRM, ERP, order management, or similar systems preferred.
• Strong analytical, problem-solving, and communication skills.
• Ability to follow vendor requirements, processes, and procedures.

Responsibilities

• Manage assigned commercial account vendor and marketplace portals throughout the day.
• Process and respond to portal inquiries, cases, messages, and requests accurately and timely.
• Maintain accurate order, shipment, inventory, and related information in vendor portals.
• Monitor portal activity for orders, backorders, and shipment issues.
• Coordinate with Sales, Customer Service, Warehouse, Purchasing, Transportation, and other teams to resolve issues.
• Own assigned issues and follow through to resolution or escalation.
• Communicate order status and resolutions to vendors, customers, and internal stakeholders.
• Document inquiries and actions in Salesforce and other systems.
• Meet productivity, accuracy, quality, and SLA expectations.
• Identify recurring issues and communicate improvement opportunities.

Skills

Customer service

Order management

Sales support

Operations

E-commerce

Marketplace management

Tools

Salesforce

CRM

ERP

Order management systems

Job description

Ubique Group is seeking a Commercial Operations Portal Specialist to manage our commercial account vendor and marketplace portals, acting as a liaison between vendors, customers, and internal teams to ensure orders, inquiries, shipments, and related activities are handled accurately and efficiently.

You will monitor portal activity, resolve order issues, maintain data in Salesforce, and support month-end workload and process improvements, thriving in a high-volume environment while collaborating