E‑Commerce Warehouse Operations Lead

Company Confidential; Elwood (IL); On-site; USD 60,000 - 80,000; Full time

Job summary

Company Confidential is seeking an Operations Supervisor for our e-commerce distribution center. You will lead frontline teams, drive performance, and ensure safety, quality, and productivity targets are consistently met.

You will motivate staff, manage daily warehouse operations, and uphold a positive, employee-focused culture while delivering results in a fast-paced environment. The role emphasizes leadership, coaching, and continuous improvement.

Qualifications

• 1-3+ years of supervisory experience in e-commerce fulfillment, distribution, or warehouse
• Experience leading frontline employees in a high-volume operation
• Strong leadership, coaching, and conflict-resolution skills
• Excellent communication and organizational abilities
• Demonstrated success managing productivity, quality, and safety performance
• Strong analytical and problem-solving skills
• Proficiency with Microsoft Office, including Excel and Word
• Ability to prioritize multiple responsibilities in a fast-paced environment

Responsibilities

• Lead, coach, and develop warehouse associates through daily engagement and performance management
• Conduct shift meetings to communicate goals, expectations, safety updates, and priorities
• Drive accountability for safety, quality, productivity, attendance and performance standards
• Address employee concerns and provide coaching and escalation as needed
• Execute daily operational plans and adjust labor/workflow to meet demand
• Monitor productivity and quality metrics and implement continuous improvement
• Support inventory accuracy, cycle counts, audits, and QA activities
• Partner with leadership on staffing, labor planning, and improvements
• Identify training and cross-training opportunities to strengthen capability
• Foster teamwork, engagement, and operational excellence
• Ensure customer requirements are communicated and executed effectively

Skills

Supervisory experience

Leadership

Communication

Analytical skills

MS Office (Excel/Word)

Education

Bachelor's degree in Supply Chain / Logistics

Tools

WMS (Blue Yonder)

Körber

MHE knowledge

Forklift operations

Job description

Company Confidential is seeking an Operations Supervisor for our e-commerce distribution center. You will lead frontline teams, drive performance, and ensure safety, quality, and productivity targets are consistently met.

You will motivate staff, manage daily warehouse operations, and uphold a positive, employee-focused culture while delivering results in a fast-paced environment. The role emphasizes leadership, coaching, and continuous improvement.