E-commerce UX Lead for Conversion & Journeys

TikTok; Seattle (WA); On-site; USD 208,000 - 336,000; Full time

Job summary

TikTok in Seattle is seeking a Product User Experience Lead to drive UX research and optimization across the end-to-end transaction journey, including cart, checkout, payment, and fulfillment. You will own merchant experiences and logistics research, leveraging data and qualitative insights to guide product decisions.

The role emphasizes cross-functional collaboration, strong analytical skills, and ownership to improve the merchant and user experiences in a rapidly growing ecommerce ecosystem.

Qualifications

• Experience with commercial products is preferred.
• Experience in e-commerce product, engineering, quality, or data analytics roles is preferred.
• Strong business and data analysis skills, with the ability to break down conversion funnels and drive decisions.
• Strong judgment and decision‑making skills with ownership to drive cross‑functional problems.

Responsibilities

• Focus on user experience research and optimization across cart, checkout, payment, and fulfillment.
• Analyze merchant workflows across product management, order processing, marketing tools, data reporting, and settlement.
• Lead end-to-end logistics and fulfillment research including shipping, pickup, transportation, delivery, receipt, and exception handling.
• Design and execute user and merchant research (interviews, usability testing, log analysis, behavior analysis) and translate findings into product decisions.
• Collaborate in cross-functional reviews and raise the overall quality of experience research within the organization.

Skills

User research

Data analysis

Cross-functional

Merchant operations

Job description

TikTok in Seattle is seeking a Product User Experience Lead to drive UX research and optimization across the end-to-end transaction journey, including cart, checkout, payment, and fulfillment. You will own merchant experiences and logistics research, leveraging data and qualitative insights to guide product decisions.

The role emphasizes cross-functional collaboration, strong analytical skills, and ownership to improve the merchant and user experiences in a rapidly growing ecommerce ecosystem.