E‑Commerce Team Lead: Fulfillment & Customer Care

Roche Bros. Supermarkets; Sudbury (MA); On-site; USD 26,725 - 34,715; Full time

Job summary

Roche Bros. Supermarkets in Sudbury, MA is seeking an Assistant E-Commerce Manager to assist in managing personal shopping and delivery services. This role requires effective communication skills, the ability to handle multiple tasks efficiently, and a commitment to excellent customer service. Responsibilities include coordinating orders, maintaining product quality, and supporting team morale. The position offers a competitive hourly wage between $19.40 and $25.20, depending on experience and qualifications.

Qualifications

• Must be 18 years of age.
• Must be authorized to work in the U.S.
• Ability to handle multiple orders within a given time frame.

Responsibilities

• Support the E-Commerce Manager in managing the team.
• Coordinate orders and delivery with shopping manager.
• Ensure all customer orders are accurately picked and delivered.

Skills

Initiative

Basic computer knowledge

Ability to follow verbal directions

Organized

Self-confidence

Customer service

Education

High School diploma or equivalent

Tools

Mobile device or tablet

Bluetooth scanners

POS lane

Delivery vehicle

Job description

Roche Bros. Supermarkets in Sudbury, MA is seeking an Assistant E-Commerce Manager to assist in managing personal shopping and delivery services. This role requires effective communication skills, the ability to handle multiple tasks efficiently, and a commitment to excellent customer service. Responsibilities include coordinating orders, maintaining product quality, and supporting team morale. The position offers a competitive hourly wage between $19.40 and $25.20, depending on experience and qualifications.