Online Store Fulfillment Specialist

Roche Bros. Supermarkets; Westborough (MA); On-site; USD 17,000 - 20,000; Part time

Job summary

Roche Bros. Supermarkets in Westborough, MA, is seeking part-time associates to manage customer orders, pick items, and coordinate deliveries while maintaining high service standards. You will learn store procedures, assist with e-commerce orders, and uphold cleanliness and safety protocols.

This role emphasizes courteous customer interactions, accuracy in order fulfillment, and teamwork within a busy grocery environment. Applicants must be US work authorized and able to work a varied schedule.

Qualifications

• Must be able to handle multiple orders within a given time frame.
• Must demonstrate basic computer knowledge with willingness to learn.
• Must read, write, speak, and understand English, with the ability to follow instructions.
• Ability to work a schedule based on the business needs of the store location.
• Authorized to work within the U.S.

Responsibilities

• Treat customers and associates in a courteous and friendly manner.
• Commit to the “Golden Rule” and work with other associates to build a strong E-Commerce team.
• Achieve the highest associate morale in the industry by working in a style that is Respectful, Supportive and Totally Team Oriented (RSTO).
• Coordinate orders and delivery with shopping manager.
• Work efficiently and at an acceptable pace.
• Handle each picked transaction in an efficient and organized manner, assuring that each item is the finest and freshest the store has to offer.
• Master the store layout for efficient picking procedures.
• Pick, store, label products correctly, and arrange totes for easy access and proper delivery.
• Works carefully to reduce shrink and damage of merchandise.
• Retrieves and fills customers’ orders accurately and on time.
• Properly handle and maintain all computer hardware.
• Notifying the shopping manager of customer comments and complaints, security problems, incorrect prices and errors or problems with UPC codes and products problems (damages or out of stock).
• Follow proper hand washing, good sanitation, food storage and handling procedures, along with cleaning department equipment and tools.
• Maintain a neat personal appearance including proper uniform and dress code.
• Practice the “Cleaner’s Creed” and proper sanitation procedures.
• Practice careful product handling and proper temperature storage of every product picked.
• Notify management of associate theft, customer shoplifting, unauthorized mark downs or property defacement.
• Successful completion of the onboarding/e-learnings and checklist within 30 days of hire/entering the department.
• Other duties assigned by management.

Skills

Multitasking

Basic computer knowledge

English literacy

Schedule flexibility

US work authorization

Job description

Roche Bros. Supermarkets in Westborough, MA, is seeking part-time associates to manage customer orders, pick items, and coordinate deliveries while maintaining high service standards. You will learn store procedures, assist with e-commerce orders, and uphold cleanliness and safety protocols.

This role emphasizes courteous customer interactions, accuracy in order fulfillment, and teamwork within a busy grocery environment. Applicants must be US work authorized and able to work a varied schedule.