E-Commerce Assistant Manager

Roche Bros. Supermarkets; Sudbury (MA); On-site; USD 26,725 - 34,715; Full time

Job summary

A supermarket chain in Sudbury is seeking an Assistant E-Commerce Manager to support the E-Commerce Manager in overseeing the personal shopping and delivery driver team. This role requires effective communication and the ability to manage multiple online orders while ensuring outstanding customer service. The ideal candidate should possess a high school diploma, display initiative, and work well under limited supervision. The hiring range for this position is $19.40 - $25.20 per hour.

Qualifications

• Must be 18 years of age.
• Willingness to learn and work with minimal supervision.
• Ability to handle multiple orders efficiently.

Responsibilities

• Support the E-Commerce Manager in team management.
• Coordinate and schedule online orders.
• Ensure quality customer service and product delivery.

Skills

Communication skills

Time management

Organizational skills

Basic computer knowledge

Education

High School diploma or equivalent

Tools

Mobile devices or tablets

Bluetooth scanners

Delivery vehicles

Job description

Support the E-Commerce Manager in effectively managing the personal shopping and delivery driver team for quality, productivity, profitability and efficiency. Will help plan, organize, coordinate and schedule multiple online orders to be completed within a given time frame while providing our customer the best product we have to offer and outstanding customer service. The Assistant E-Commerce Manager must be an effective communicator who can lead, coach, direct and teach others. The Assistant E-Commerce Manager will function as the department manager in his/her absence.

• Must be 18 years of age with High School diploma or equivalent.
• Complete training in the E-Commerce department.
• Ability to display initiative and work with limited supervision.
• Must possess the ability to handle multiple orders within a given time frame.
• Must demonstrate basic computer knowledge with willingness to learn.
• Capable of following verbal directions, organized, self-confident, and committed to excellence.
• Must be able to read, write, speak, and understand English, with the ability to follow instructions.
• Ability to work a scheduled based on the business needs of the store location.
• Authorized to work within the U.S.

The list of essential functions is not exhaustive and may be supplemented as necessary by the company.

• Commit to the “Golden Rule” and work with other associates to build a strong E-Commerce team.
• Achieve the highest associate morale in the industry by working in a style that is Respectful, Supportive and Totally Team Oriented (RSTO).
• Treat customers and associates in a courteous and friendly manner.
• Coordinating orders and delivery with shopping manager.
• Proper “on location” customer service and communication.
• Work efficiently and at an acceptable pace.
• Handling each picked transaction in an efficient and organized manner, assuring that each item is the finest and freshest the store has to offer.
• Ensure all new department associates receive proper review and indoctrination of job descriptions, goals, and objectives.
• Ensure fair and consistent treatment in administering discipline to promote high associate morale.
• Master the store layout for efficient picking procedures and demonstrate product knowledge.
• Pick, store and label products correctly, and arrange totes for easy access and proper delivery.
• Works carefully to reduce shrink and damage of merchandise.
• Effectively control proper storage limiting shrink and damaged goods.
• Retrieves and fills customer’s orders accurately and on time.
• Properly handle and maintain all computer hardware.
• Notifying the shopping manager of customer comments and complaints, security problems, incorrect prices and errors or problems with UPC codes and products problems (damages or out of stock).
• Ensure all wage and hour policies and regulations are adhered to.
• Assist department manager with work schedules and breaks; achieve payroll consistently by scheduling with budget.
• Follow proper hand washing, good sanitation, food storage and handling procedures.
• Maintain a neat personal appearance including proper uniform and dress code.
• Practice the “Cleaner’s Creed” and proper sanitation procedures.
• Practice careful product handling and proper temperature storage of every product picked.

Secondary Job Functions

• Ensure that all customer orders are correctly charged, refunded and/or credited.
• Effectively communicating with customers out of stocks, substitutions, pick-up, and delivery schedule changes.
• Motivate associates by consistently praising, recognizing and involving. Devote proper time and attention to training.
• Guarantee outstanding product quality and timely service through cooperation with store manager; assuring that each item is picked, stored and delivered without compromise of Roche Bros.
• Assure that all picked items are of highest quality and freshness, and that all orders are properly tagged and stored for easy retrieval and shipping.
• Ensure compliance with company policies and procedures (and thus compliance with all state and federal laws applicable to our industry).
• Responsible for maintaining all e-commerce equipment, ensuring it is in proper working order and condition, including delivery vehicles, cell phones, and GPS systems.
• Other duties assigned by management.

Physical Demands

Frequency

• Crawling
• 0% (N) Never
• Sitting, pushing and pulling up to 250 lbs, climbing up to 8 feet, kneeling, and crouching.
• 1-33% (O) Occasionally
• Carrying and lifting up to 50 lbs, bending, balancing, reaching at waist or overhead, and stooping.
• 34-66% (F) Frequently
• Standing or walking on tile or concrete, handling, feeling, talking, seeing, hearing, and smelling.
• 67-100% (C) Continuously

Safety Risk Factors

Frequency

• Loud noise, cluttered floor surface, contact with skin irritant, toxic exposure (see material safety data sheet), nuisance dust, fumes, sprays, and hazardous cleaning solutions.
• 1-33% (O) Occasionally
• Twisting of back and neck, slippery floor surface, and contact with sharp objects.
• 34-66% (F) Frequently
• Hazardous equipment (mechanical moving parts).
• 67-100% (C) Continuously

Machines, tools, and equipment utilized

• Mobile device or tablet
• Bluetooth scanners
• Printers
• POS lane
• Electronic scale
• u-boats / carts
• Delivery vehicle
• Delivery totes
• GPS
• Cell phones

Repetitive Action

Continuous movement of entire body.

Working Conditions

Working environment is inside and occasionally outside and may include exposure to hot and cold temperatures.

Hiring Range

In accordance with MA Pay Transparency requirements, the following represents a good faith estimate of the hiring range for this position. At Roche Bros., we carefully consider a wide range of non-discriminatory factors when determining salary. Actual salaries will vary depending on factors including but not limited to education, experience, qualifications, and internal equity. The hiring range for this position is $19.40 - $25.20 per hour.