E‑Commerce Support Specialist (Marketplace Growth)

Home Controls, Inc.; San Diego (CA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Vacation/Personal Days

Health benefits

401k available

Job summary

Home Controls, Inc. is seeking an in‑house E‑commerce Customer Service Representative in the Miramar Rd area to maximize sales on Amazon, eBay, and Walmart. You will respond to customer inquiries via email and chat, manage returns, and optimize online settings to boost marketplace performance.

The role emphasizes an active, hands‑on approach with a team, using high‑end tools to improve productivity and online competitiveness. Strong Excel skills and a proactive, reliable attitude are essential.

Qualifications

• Experience with Seller Central and marketplace sales is preferred.
• Professional, hardworking, organized, team oriented, nice, and eager to learn.
• High skill level with Excel spreadsheets.
• High computer literacy and comfortable working with new programs.
• Strong problem solving ability.
• Detail oriented, multi-tasker.
• Fast learner, proactive, self starter.
• Excellent verbal and written skills.
• Analytical thinker.
• Able to type 40+ wpm.
• Reliable, energetic & organized.

Responsibilities

• Monitoring, managing and responding to customer emails, chats and questions.
• Researching and strategizing to maximize online competitiveness
• Managing marketplace returns.
• Optimizing online settings to maximize marketplace sales
• Various projects as assigned

Skills

Seller Central

Excel

Detail oriented

Multitasking

Strong communication

Self-starter

Team oriented

Problem solving

Tools

Excel

Job description

Home Controls, Inc. is seeking an in‑house E‑commerce Customer Service Representative in the Miramar Rd area to maximize sales on Amazon, eBay, and Walmart. You will respond to customer inquiries via email and chat, manage returns, and optimize online settings to boost marketplace performance.

The role emphasizes an active, hands‑on approach with a team, using high‑end tools to improve productivity and online competitiveness. Strong Excel skills and a proactive, reliable attitude are essential.