E‑Commerce Customer Support Specialist — Drive Sales Growth

Home Controls, Inc.; San Diego (CA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Vacation/Personal Days

Health benefits and 401k

Job summary

Home Controls is seeking a Customer Service Representative - E-commerce in the Miramar Rd area to support Amazon, eBay and Walmart sales using in-house tools. The role focuses on responsive customer service, listing optimization and process efficiency to drive online revenue.

You will handle emails and chats, research strategies to stay competitive, manage returns, and work with a team in a fast-paced office environment dedicated to customer satisfaction.

Qualifications

• Experience with Seller Central for marketplace sales and content optimization.
• Professional, hard working, organized, team oriented, eager to learn.
• High skill level with Excel spreadsheets.
• Comfortable with new programs and high computer literacy.
• Strong problem solving ability.
• Detail oriented and able to multitask.
• Fast learner and self-starter.
• Excellent verbal and written communications.
• Analytical thinker.
• Can type 40+ wpm.
• Reliable, energetic and organized.
• Good with multitasking.
• Detail oriented.
• Reliable and punctual.

Responsibilities

• Monitoring, managing and responding to customer emails, chats and questions.
• Researching and strategizing to maximize online competitiveness.
• Managing marketplace returns.
• Optimizing online settings to maximize marketplace sales.
• Various projects as assigned.

Skills

Seller Central experience

Marketplace sales

Content optimization

Verbal communication

Written communication

Analytical thinking

Multitasking

Fast learner

Self starter

Detail oriented

Reliability

Punctual

Tools

Excel

Job description

Home Controls is seeking a Customer Service Representative - E-commerce in the Miramar Rd area to support Amazon, eBay and Walmart sales using in-house tools. The role focuses on responsive customer service, listing optimization and process efficiency to drive online revenue.

You will handle emails and chats, research strategies to stay competitive, manage returns, and work with a team in a fast-paced office environment dedicated to customer satisfaction.