E-Commerce Support Specialist (Customer Service & Orders)

Asia International, Inc.; Long Beach (CA); On-site; USD 42,000 - 65,000; Full time

Job summary

Asia International, Inc. in Long Beach, CA is seeking a Web Management Assistant to support our e-commerce operations.

You will assist customers, process orders, manage shipping labels, and update Shopify listings while collaborating with marketing efforts. Ideal candidates have 1–2 years in web management or e-commerce support, strong written and verbal communication, keen attention to detail, and the ability to work independently in a fast-paced environment.

Qualifications

• 1–2 years in web management or e-commerce support.
• Strong written and verbal communication skills.
• Detail oriented and well organized.
• Ability to work independently in a fast-paced environment.

Responsibilities

• Assist customers with questions about the website, products, shipping, and more.
• Confirm orders and update order status in the system.
• Resolve issues with packages or products and create shipping labels.
• Respond to customer emails, calls, and texts; manage inquiries.
• Add new products to Shopify and update listings as needed.
• Support marketing emails and social media postings; respond to Google Reviews.
• Assist with launches of new products and general projects.

Skills

Communication skills

Tech proficiency

Attention to detail

Independent work

E-commerce experience

Shopify administration

Tools

Shopify

Job description

Asia International, Inc. in Long Beach, CA is seeking a Web Management Assistant to support our e-commerce operations.

You will assist customers, process orders, manage shipping labels, and update Shopify listings while collaborating with marketing efforts. Ideal candidates have 1–2 years in web management or e-commerce support, strong written and verbal communication, keen attention to detail, and the ability to work independently in a fast-paced environment.