eCommerce Supervisor

The Kroger Co.; Salem (VA); On-site; USD 55,000 - 75,000; Full time

Job summary

The Kroger Co. in Salem, VA is seeking an experienced Store e‑Commerce Operations Supervisor to manage day‑to‑day activities, staffing, and performance against sales goals. You will coach associates, ensure safety and compliance, and lead initiatives to optimize the online shopping experience.

Responsibilities include hiring, scheduling, training, and driving productivity while maintaining high standards of service. This role requires strong leadership and excellent communication skills.

Qualifications

• High School Diploma or GED required.
• Proven supervisory experience.
• Experience in the selection and hiring process.
• Strong organizational skills.
• Must be able to lift up to 25 pounds frequently and up to 50 pounds several times throughout the day.
• Must be able to stand for extended periods and/or walk constantly.
• Ability to stoop, kneel, or crouch several times per hour.
• Proficient in Microsoft Office.
• Excellent oral and written communication skills.
• Strong leadership abilities.

Responsibilities

• Ensure the e-Commerce department meets/exceeds customer expectations for shopping experience.
• Interview, select and hire candidates to staff the online shopping department.
• Meet product flow demands and create schedules according to guidelines.
• Develop associates to meet productivity standards and certify them.
• Ensure compliance with laws and safety procedures.
• Train associates on order selector and customer attendant roles.
• Lead planning, implementation and execution of e-Commerce initiatives.
• Aim to meet or exceed weekly, period, annual sales and wage budgets and customer satisfaction targets.
• Assist in competitive landscape analysis.
• Ensure orders are filled with requested products or suitable substitutes promptly.
• Execute substitutions in out-of-stock scenarios.
• Streamline collection of orders, products, checkouts and delivery.
• Report inventory issues to department heads in a timely manner.
• Troubleshoot e-Commerce equipment.
• Provide feedback to management on effectiveness of plans and programs.
• Report shelf allocation issues to division KOMPASS team.
• Monitor and control department expenses.
• Ensure preventive maintenance on all equipment.
• Supervise and coach direct reports; conduct performance reviews.
• Work cooperatively in a fast-paced, sometimes stressful environment.
• Manage conflicts calmly and professionally.
• Uphold honesty and integrity with customer and business information.
• Follow directions and seek assistance to resolve issues.
• Support interactions with minors, individuals with special needs, or older adults as needed.
• Perform essential job functions with or without reasonable accommodation.

Skills

Supervisory experience

Hiring process experience

Microsoft Office

Oral and written communication

Leadership

Organizational skills

Physical stamina

Customer service mindset

Education

Bachelor's Degree

Tools

POS knowledge

Job description

Description:

Manage the overall day-to-day operations of the store's e-Commerce department to achieve desired sales objectives, goals and budgets. Responsible for staffing the department and developing associates to achieve desire results. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

Responsibilities:

• Ensure that the store e-Commerce department meets/exceeds customer expectations for ease of shopping, variety, freshness and cleanliness.


• Interview, select and hire candidates to staff the on-line shopping department.


• Meet the demands of product flow and create schedules according to guidelines.


• Develop associates to meet the productivity standards and certify associates once they meet or exceed goals.


• Confirm that associates are following local, state, and federal laws in addition to all food safety procedures and company guidelines.


• Train associates on all functions and duties of the order selector and customer attendant roles.


• Lead team in the planning, implementation and execution of e-Commerce’s initiatives.


• Achieve/exceed weekly, period, annual sales, wage budgets, and other targeted goals including customer satisfaction leading to repeat sales.


• Assist in the analysis and response to the competitive landscape.


• Ensure orders are filled with products requested or comparable substitute in a timely and effective manner.


• Execute best practices to determine appropriate substitutions in the event of an out of stock.


• Follow processes for streamlining collection of orders, products, checkouts and delivery.


• Report inventory issues such as out of stock items to department heads in a timely manner.


• Troubleshoot equipment and devices for e-Commence department.


• Provide feedback to store management team, district manager, field specialist, coordinators and division e-Commerce manager on the effectiveness of operational plans/programs.


• Report all issues with item shelf allocation to division KOMPASS team.


• Monitor and control expenses for the department.


• Ensure preventative maintenance is being performed on all equipment in the department.


• Supervise and coach direct reports in the performance of their duties; complete performance reviews and provide feedback to direct reports.


• Ability to work cooperatively in high paced and sometimes stressful environment.


• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.


• Ability to act with honesty and integrity regarding customer and business information.


• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.


• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.


• Must be able to perform the essential job functions of this position with or without reasonable accommodation.

Qualifications:

MINIMUM:

• High School Diploma or GED.


• Any proven supervisory experience.


• Any prior experience in the selection and hiring process.


• Strong organization skills.


• Must be able to lift up to 25 pounds frequently and up to 50 pounds several throughout the day.


• Must be able to stand for extended periods of time and/or walk constantly.


• Ability to stoop, kneel, or crouch several times per hour.


• Proficient in Microsoft Office.


• Excellent oral/written communication skills.


• Strong leadership skills.

DESIRED:

• Bachelor's Degree.


• Any experience with and knowledge of Point of Sale (POS).