E-Commerce Support Pro: Salesforce & Onboarding

Anthony, Inc.; Downers Grove (IL); Hybrid; USD 80,000 - 95,000; Full time

Job summary

PSG, a Dover Corporation company in Downers Grove, IL, seeks an eCommerce Support Specialist to manage day-to-day admin and technical support for our digital platforms. You will liaison between distributors and internal teams to ensure seamless order processing and portal functionality.

Responsibilities include onboarding/offboarding distributors, monitoring orders, and using Salesforce to track tickets. Strong communication and problem-solving skills are essential in a global manufacturing

Qualifications

• Bachelor’s degree in information technology, marketing, or another relevant field.
• 2+ years of technical support, sales operations, help desk environments or eCommerce customer care.
• Experience with online ordering systems/ERP systems.
• Excellent verbal and written skills for coordinating with Dover support team and external vendors.
• Ability to collaborate with various functional departments across the organization.
• Strong problem-solving abilities.

Responsibilities

• Provide Tier 1 helpdesk support for login failures, order data issues, and billing/shipping problems.
• Manage distributor onboarding and offboarding across digital tools.
• Monitor daily order flows and resolve processing exceptions or system errors.
• Collaborate with the Dover team to diagnose and fix systemic issues.
• Update Salesforce tickets and distributor records across internal tools.
• Monitor and follow up on leads from PSG’s digital channels.
• Identify digital tool improvement opportunities with stakeholders.

Skills

Salesforce CRM

Help desk / ticketing

Communication skills

Education

Bachelor's degree in information technology or marketing or a related field

Tools

Salesforce

Job description

PSG, a Dover Corporation company in Downers Grove, IL, seeks an eCommerce Support Specialist to manage day-to-day admin and technical support for our digital platforms. You will liaison between distributors and internal teams to ensure seamless order processing and portal functionality.

Responsibilities include onboarding/offboarding distributors, monitoring orders, and using Salesforce to track tickets. Strong communication and problem-solving skills are essential in a global manufacturing