E-Commerce Specialist- San Jose

The Salvation Army Southern California; San Jose (CA); On-site; USD 22,673 - 32,292; Full time

Job summary

The Salvation Army Southern California seeks an E-Commerce Specialist in San Jose, CA. This role involves creating and optimizing product listings for increased visibility and sales. Successful candidates will possess excellent communication skills and have 2-4 years of customer service or retail experience.

The ideal candidate will work in a dynamic environment, managing daily posting quotas and collaborating with the team to enhance customer satisfaction. Proficiency in Microsoft Office and familiarity with online selling platforms is preferred.

Qualifications

• High School Diploma or equivalent REQUIRED.
• Excellent verbal and written communication skills in English.
• 2-4 years of customer service and/or retail experience.
• Ability to type at least 40 words per minute.

Responsibilities

• Create and optimize product listings on our ecommerce platform.
• Regularly analyze sales data to identify areas for improvement.
• Meet daily posting quotas and sales targets.

Skills

Excellent verbal and written communication skills

Computer and technology skills

Analytical skills

Familiarity with SEO best practices

Ability to work collaboratively

Customer service experience

Education

High School Diploma or equivalent

Tools

Microsoft Office Programs

Photoshop

Job description

SAN JOSE CA - E-COMMERCE SPECIALIST

Pay Rate: $19.95

About The Arc

The Salvation Army (TSA) Adult Rehabilitation Center (ARC) is a no-fee program to assist men & women in their journey to complete our rehabilitation program. We are grateful for the contributions our valued employees make toward the maintenance and effectiveness of the programs. The organization is indebted to and dependent on the diligence and devotion of its employees.

Mission Statement

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the Gospel of Jesus Christ and to meet human needs in His name without discrimination.

Job Summary

The Ecommerce Specialist will be responsible for hands‑on‑listing to expand our online merchandise, as well as optimizing content for increased visibility and sales.

Essential Duties And Responsibilities

• Create and optimize product listings on our ecommerce platform.
• Utilize best practices for title, description, images, and other relevant content to enhance visibility and conversion rates.
• Strategically identify opportunities to increase the quantity of merchandise available online.
• Regularly analyze sales data and customer feedback to identify areas for improvement and growth.
• Use data‑driven insights to optimize product listings and recommend new product additions.
• Select high‑value merchandise located at the Center/Store for sale on the online platform.
• Photograph and present merchandise in a visually appealing and informative manner.
• Continuously assess and improve the online shopping experience to enhance customer satisfaction.
• Meet daily posting quotas and weekly and monthly sales targets determined by the Supervisor.
• Demonstrate efficiency, accuracy, and high productivity through effective workload management.
• Display an eagerness to acquire new skills and grow within the organization.
• Actively partner with the District Sales Manager, Operations Manager, and team members in the day‑to‑day operation of the ecommerce business.

Qualifications

• High School Diploma or equivalent REQUIRED.
• Excellent verbal and written communication skills of the English language.
• Excellent computer and technology skills, with a focus on Windows Operating Systems (10 or higher) and all Microsoft Office Programs (Word, Excel, etc.).
• Knowledge of online selling platforms and proficiency in Photoshop is preferred.
• Strong analytical skills and proficiency in using analytic tools.
• Familiarity with SEO best practices.
• Ability to work collaboratively in a team environment.
• Ability to work independently with minimal supervision.
• Ability to work under pressure and multitask.
• Ability to type at least 40 words per minute.
• Experience in identifying high‑quality and designer brand merchandise.
• Must have 2-4 years of customer service and/or retail experience.

Physical Requirements

• Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis.
• Ability to grasp, push, pull, and move heavy objects such as household and office furniture, packages, and all other bulk items.
• Ability to lift or move up to 50 lbs.
• Ability to perform various repetitive motion tasks.
• Specific vision abilities required for this job include close vision requirements due to extensive computer work.

Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests as long as the accommodation needed is reasonable and no undue hardship will result.