E-Commerce Specialist (Operation/Customer Service)

H Mart; Carlstadt (NJ); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Health Insurance

Dental Coverage

Vision Coverage

401k Match

Life Insurance

AD&D

Lunch Provided

PTO & Holidays

Condolence Benefits

Smart Card Points

Gift Certificates

Job summary

H Mart in Carlstadt, NJ is seeking a customer operations specialist to manage end-to-end ticketing in CRM and helpdesk systems, ensuring accurate case records and timely resolutions. You will deliver multi-channel support with precision and professionalism, and collaborate across teams.

You will also maintain product listings, assist with promotions, monitor orders, coordinate with warehouse teams for fulfillment, and perform data entry to support order processing and inventory tracking.

Qualifications

• Minimum high school education; bachelor’s degree preferred
• 3–5 years in e-commerce operations, retail support, or customer experience
• Strong understanding of OMS, shipping workflows, and return flows
• Attention to data accuracy and process management
• Excellent written and verbal communication; cross-team collaboration
• Experience with CRM and helpdesk platforms
• Customer-first mindset handling shipping/returns
• Bilingual in English and Korean

Responsibilities

• Manage end-to-end ticketing in CRM and helpdesk systems until full resolution
• Maintain accurate case records and follow up until resolved
• Deliver multi-channel customer support with speed, accuracy, and professionalism
• Maintain product listings with accurate descriptions, media, pricing, and catalog integrity
• Support promotions and marketing campaigns across platforms
• Monitor order flows and resolve shipping, returns, and exchange inquiries
• Coordinate with warehouse and logistics teams for timely fulfillment
• Perform data entry supporting order processing, inventory management, and log tracking

Skills

Ticketing systems

CRM software

Helpdesk platforms

Communication

Data accuracy

English/Korean bilingual

Education

High School diploma

Bachelors preferred

Job description

Responsibilities But Not Limited To

• Manage end-to-end ticketing in CRM and helpdesk systems, maintaining accurate records until full resolution
• Maintain accurate case records in the helpdesk/ticketing system and follow up until every case is resolved
• Deliver exceptional, multi-channel customer support with speed, accuracy, and professionalism
• Maintain and update product listings, ensuring strict accuracy for descriptions, media assets, pricing, and overall catalog integrity
• Support promotional activities and marketing campaigns to ensure seamless execution across platforms
• Monitor order flows and resolve complex shipping, return, and exchange inquiries
• Coordinate directly with warehouse and logistics teams to guarantee accurate and timely fulfillment
• Execute accurate data entry tasks supporting order processing, inventory management, and log tracking

Qualifications / Skills

• High School degree required; Bachelor's degree preferred
• 3–5 years of relevant experience in e-commerce operations, retail support, or customer experience
• Strong understanding of e-commerce order management systems (OMS), shipping workflows, and return flows
• High attention to detail regarding data accuracy and process management
• Excellent communication skills, both written and verbal, with the ability to collaborate effectively across teams.
• Direct experience with CRM software and helpdesk management platforms
• Customer-first mindset, comfortable handling shipping/return issues
• Bilingual proficiency in English and Korean

Benefits

• Health, Dental & Vision insurance / EAP (Employee Assistance Program) per company policy
• 401 (k) Retirement Plan with up to 5% match per company policy
• Life Insurance and AD&D (Accidental death & Dismemberment) per company policy
• BTA Insurance (Business Travel Accident Coverage)
• Company provided lunch
• Paid-time off (PTO) and Paid Holidays per company policy
• Celebration & Condolence Benefits per company policy
• Smart Card: Earn additional 4 points to the standard $1 = 1 point
• Holiday Gift certificates per company policy