E-Commerce Specialist (Operation/Customer Service)

H MART - Corp; Carlstadt (NJ); Sur place; USD 56 000 - 76 000; Plein temps

Avantages offerts par ce poste

Health insurance

Dental & Vision insurance

401(k) with company match

Life Insurance

Paid time off

Paid Holidays

Employee Assistance Program

Lunch provided

Holiday gifts

FSA

DCFSA

Résumé du poste

H MART - Corp in Carlstadt, NJ seeks an E-Commerce Specialist (Operations/Customer Service) to manage end-to-end ticketing in CRM, maintain accurate records, and provide multi-channel support.

You will update product listings, assist promotions, monitor orders, coordinate with warehouse for timely fulfillment, and handle data entry for orders and inventory.

Qualifications

• High School degree required; Bachelor's preferred.
• 3–5 years in ecommerce operations, retail support, or customer experience.
• Strong understanding of e-commerce order management systems, shipping workflows, and return flows.
• Excellent written and verbal communication; cross-team collaboration.

Responsabilités

• Manage end-to-end ticketing in CRM and helpdesk systems, maintaining accurate records until full resolution.
• Maintain accurate case records in the helpdesk/ticketing system and follow up until every case is resolved.
• Deliver exceptional, multi-channel customer support with speed, accuracy, and professionalism.
• Maintain and update product listings, ensuring accuracy for descriptions, media assets, pricing, and catalog integrity.
• Support promotional activities and marketing campaigns to ensure seamless execution across platforms.
• Monitor order flows and resolve complex shipping, return, and exchange inquiries.
• Coordinate with warehouse and logistics teams to guarantee accurate and timely fulfillment.
• Execute accurate data entry tasks supporting order processing, inventory management, and log tracking.
• Deliver exceptional, multi-channel customer support with speed, accuracy, and professionalism.

Connaissances

Bilingual English/Korean

Excellent communication skills

Attention to detail

Formation

High School diploma

Bachelor's degree

Outils

CRM software

Helpdesk management platforms

Description du poste

E-Commerce Specialist (Operation/Customer Service)

Job Category: GBK Office-Employee

Requisition Number: ECOMM008585

• Posted : October 28, 2026
• Full-Time

Locations

Showing 1 location

Carlstadt, NJ 07072, USA

Description

Responsibilities but not limited to:

• Manage end-to-end ticketing in CRM and helpdesk systems, maintaining accurate records until full resolution
• Maintain accurate case records in the helpdesk/ticketing system and follow up until every case is resolved
• Deliver exceptional, multi-channel customer support with speed, accuracy, and professionalism
• Maintain and update product listings, ensuring strict accuracy for descriptions, media assets, pricing, and overall catalog integrity
• Support promotional activities and marketing campaigns to ensure seamless execution across platforms
• Monitor order flows and resolve complex shipping, return, and exchange inquiries
• Coordinate directly with warehouse and logistics teams to guarantee accurate and timely fulfillment
• Execute accurate data entry tasks supporting order processing, inventory management, and log tracking
• Deliver exceptional, multi-channel customer support with speed, accuracy, and professionalism

Qualifications / Skills:

• High School degree required; Bachelor's degree preferred
• 3-5 years of relevant experience in e-commerce operations, retail support, or customer experience
• Strong understanding of e-commerce order management systems (OMS), shipping workflows, and return flows
• High attention to detail regarding data accuracy and process management
• Excellent communication skills, both written and verbal, with the ability to collaborate effectively across teams.
• Direct experience with CRM software and helpdesk management platforms
• Bilingual proficiency in English and Korean
• Health, Dental & Vision insurance / EAP (Employee Assistance Program) per company policy
• 401 (k) Retirement Plan with up to 5% match per company policy
• Life Insurance and AD&D (Accidental death & Dismemberment) per company policy
• BTA Insurance (Business Travel Accident Coverage)
• Company provided lunch
• Paid-time off (PTO) and Paid Holidays per company policy
• Celebration & Condolence Benefits per company policy
• Smart Card: Earn additional 4 points to the standard $1 = 1 point
• Holiday Gift certificates per company policy
• FSA (Flexible Spending Account) per company policy
• DCFSA (Dependent Child Care Spending Account) per company policy

Work Hours: Mon to Fri, 8:30 AM - 5:30 PM

Salary Range: $56,100 - 76,300

*Actual compensation will be determined based on relevant experience, qualifications, skills, and other job-related factors.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.