E-commerce Specialist- Long Beach

Socket.dev; Long Beach (CA); On-site; USD 42,000 - 56,000; Full time

Job summary

The Salvation Army is seeking an E-commerce Specialist to manage hands-on product listings, optimize content for visibility, and drive sales on our online platform.

You will photograph merchandise, apply SEO and best-practice descriptions, monitor performance, and collaborate with the District Sales Manager and Operations Manager to meet daily quotas.

A strong emphasis on accuracy, teamwork, and the ability to multitask under pressure will help you succeed in this full-time role.

Qualifications

• High School Diploma or equivalent.
• Excellent verbal and written English communication.
• Strong computer skills with Windows 10+ and Microsoft Office.
• Photoshop proficiency preferred.
• Knowledge of online selling platforms and SEO basics.
• Ability to work independently and in a team.
• 2–4 years of customer service and/or retail experience.
• Strong analytical skills.

Responsibilities

• Create and optimize product listings on the ecommerce platform.
• Utilize best practices for title, description, images, and other content to enhance visibility and conversion.
• Identify opportunities to increase online merchandise quantity.
• Analyze sales data and customer feedback for improvements.
• Use data-driven insights to optimize listings and suggest new products.
• Select high-value merchandise for online sale.
• Photograph and present merchandise visually and informatively.
• Improve the online shopping experience to boost customer satisfaction.
• Meet daily posting quotas and weekly/monthly sales targets.
• Demonstrate efficiency, accuracy, and high productivity.
• Partner with District Sales Manager, Operations Manager, and team.

Skills

Analytical skills

English communication

SEO knowledge

Excel proficiency

Photoshop

Team collaboration

Customer service

Retail experience

Education

High School Diploma or equivalent

Tools

Photoshop

Job description

JOB TITLE: E-COMMERCE SPECIALIST

DEPARTMENT: RETAIL

STATUS: FULL-TIME

SUPERVISOR: E-COMMERCE SUPERVISOR or BUSINESS MANAGER

GENERAL STATEMENT: The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the Gospel of Jesus Christ and to meet human needs in His name without discrimination.

JOB SUMMARY:

The Ecommerce Specialist will be responsible for hands-on-listing to expand our online merchandise, as well as optimizing content for increased visibility and sales.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Create and optimize product listings on our ecommerce platform.
• Utilize best practices for title, description, images, and other relevant content to enhance visibility and conversion rates.
• Strategically identify opportunities to increase the quantity of merchandise available online.
• Regularly analyze sales data and customer feedback to identify areas for improvement and growth.
• Use data-driven insights to optimize product listings and recommend new product additions.
• Select high-value merchandise located at the Center/Store for sale on the online platform.
• Photograph and present merchandise in a visually appealing and informative manner.
• Continuously assess and improve the online shopping experience to enhance customer satisfaction.
• Meet daily posting quotas and weekly and monthly sales targets determined by the Supervisor.
• Demonstrate efficiency, accuracy, and high productivity through effective workload management.
• Display an eagerness to acquire new skills and grow within the organization.
• Actively partner with the District Sales Manager, Operations Manager, and team members in the day-to-day operation of the ecommerce business.

QUALIFICATIONS:

• High School Diploma or equivalent.
• Excellent verbal and written communication skills of the English language.
• Excellent computer and technology skills, with a focus on Windows Operating Systems (10 or higher) and all Microsoft Office Programs (Word, Excel, etc.).
• Knowledge of online selling platforms and proficiency in Photoshop is preferred.
• Strong analytical skills and proficiency in using analytic tools.
• Familiarity with SEO best practices.
• Ability to work collaboratively in a team environment.
• Ability to work independently with minimal supervision.
• Ability to work under pressure and multitask.
• Ability to type at least 40 words per minute.
• Experience in identifying high-quality and designer brand merchandise.
• Must have 2-4 years of customer service and/or retail experience.

PHYSICAL REQUIREMENTS:

• Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis.
• Ability to grasp, push, pull, and move heavy objects such as household and office furniture, packages, and all other bulk items.
• Ability to lift or move up to 50 lbs.
• Ability to perform various repetitive motion tasks.
• Specific vision abilities required for this job include close vison requirements due to extensive computer work.

Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests as long as the accommodation needed is reasonable and no undue hardship will result.